Online casinos are as diverse as the people who visit them. Thus, some internet casinos offer a very wide range of games to satisfy as many customers as possible to some extent. Others, on the other hand, are strongly specialized in a particular taste. The casino presented here is clearly a provider with a clear focus on game selection, live dealer area and the bonus offer. What this means exactly, I would like to describe to you in more detail in the Play Club review. Afterwards, you can decide for yourself whether the casino appeals to you. I will also take a look at the software, which guarantees the highest possible security and functionality. I also took a close look at the company and the customer service in my Play Club experience.
This review is the first part of my detailed experience report. You can find detailed information about the provider on my subpages. These deal in more detail with the mobile web app, the bonuses and other special promotions for regular customers, the live casino and the terms and conditions. You will also learn more about the many payment options available on the bonus page, which I will not discuss further on this page.
My Play Club experience with the gaming offer
Nowadays, the best way for a casino to stand out from the masses is still through its range of games. After all, every player pursues different tastes and is therefore also interested in different games. Which these are in detail, I will present in the following sections. At the same time, I will also give an outlook on the live dealer games, the mobile app, the payout odds and the betting limits.
The range of games in absolute numbers
You will find over 200 casino games at Play Club. That should be perfectly sufficient for a few varied hours. As you would expect from other Internet casinos, the slot games clearly predominate with 130 titles in the selection. The great strength of the provider tested here is the compilation of slots from different game developers. Here, the raisins were picked from the assortment of some of the most renowned pixel developers in the world. So you’ll find NetEnts hits like “Starburst”, “Gonzo’s Quest” and “Guns N’ Roses” (EGR Game of the Year 2016) alongside Microgaming’s perennial favorites “Break Da Bank Again” and “Thunderstruck II”. There are also slots from Play’n GO, Amaya and Elk Studios to discover. With so many providers, regular new releases are also guaranteed. Maybe there will be more jackpot slots soon, because so far there is only one title here with “Cosmic Fortune”.
When adding up the two numbers above, you can already see that there can’t be many table games left. And indeed, you can count the games and their variants on two hands. Roulette exists in four versions and Blackjack in only two. The variants somewhat optimistically called “poker” in the table are also rather a mixture of casino poker and scratch cards. There are also only two video poker games in the range. Those who value a lot of table games should perhaps choose another candidate from the large list of my recommended online casinos in Germany.
The great Live Casino of the provider
The lack of table games is at least partially made up for by the excellent live casino. Evolution Gaming, the market leader in live stream gaming, contributes roulette, baccarat and blackjack at various tables. The highlights here are Immersive Roulette and Control Squeeze Baccarat. The former uses changing camera perspectives and slow motion to showcase the kettle game like never before, and the latter offers an interactive feature unique to live dealer games. You can even use the mouse cursor to slowly reveal the cards. This special way of increasing the tension is called squeezing in Baccarat. Normally, Evolution Gaming also offers some casino poker variants. However, Play Club has not yet added these to their selection. As soon as they do, to make up for the lack of virtual card games, you will find out here and on my Play Club Live Casino page.
What games can you play on the go?
You’ll find about 70 games in the Play Club app. Over 60 of these games are slots. I think that says it all. You can easily play these games in the so-called web app by simply accessing the provider’s site with the browser of your mobile device. There you can then immediately start the games without downloading. An Android or iOS app for downloading is therefore not offered. More details about the mobile casino of the provider tested here can be found on my separate page. At the time of this review, there was a live casino menu, but I was only able to discover a lone virtual Blackjack Gold variant there. Since Evolution Gaming’s streams are usually available on mobile devices, this may have been a bug that is fixed as you read this. Otherwise, you can look for alternatives on my page with the best live casino providers.
The stakes and table limits at a glance
As for the limits, I can state that they are absolutely suitable for beginners and players with a small budget. For the two table games Blackjack and Roulette, you can start a game round with as little as €0.25 each. With a maximum of €500 for roulette and €100 for blackjack, however, this provider is well below the maximum stakes common at other casinos. Real high rollers should therefore perhaps take a step back here.
With the slots and scratch cards, things look different. The good thing for beginners and gamblers with a small balance in advance: Here, too, there are very low entry limits depending on the slot and the desired number of paylines. You can start with as little as €0.01. Unlike the table and card games, the maximum stakes per spin are absolutely in line with the competition. If you like, you can bet up to 250€.
Overview of the payout ratios
The payouts provide information about two things. On the one hand, they serve transparency, because they show what percentage of the stakes the online casino retains as a house advantage, and on the other hand, the values confirmed by an independent authority can prove the fairness of the games. This is particularly clear in the case of table and card games, whose results and payouts have to match their real-life counterparts, unlike slots. So if you look at the results of the last tests, it becomes clear that, for example, the roulette game with rates between 93.50% and 97.50% are within the statistical probabilities. This is also true for the very high Blackjack payout rates. With values between 99.51% and 99.53%, they are within the range of the expected payout rates.
For slots, the payouts are determined by the game developers. You can find the theoretical RTP value (RTP: “Return to Player” – payout rate) in the game instructions of the slot machines. The actual value should then correspond to this specification on average. The last checks showed fluctuations between 93% and 96% for all slot machines taken together. The range of rates can be explained, for example, by some high main winnings that happen to fall in a month or then fail again for a while. Overall, however, they are comparable to other casino providers and are within the theoretically expected values. You can find higher RTP at younger providers like Cashi Mashi Casino.
The software and website presented in detail
The casino software is provided “turnkey” platform by NeoGames. This means that Play Club as a customer only has to choose options such as the game package, bonuses and promotions. The flexible software allows the integration of games from different developers. A download of the software is not offered. Instead, you can simply start the games directly in the browser and also use all other functions without any problems.
The website is modern and clearly arranged. This makes you feel right at home and both experienced casino visitors and beginners can intuitively find their way around. Of course, it helps that the software is available in many languages. The most important ones for the market in this country are of course German and English. However, I do not want to hide the fact that the spelling and grammar of the pages is sometimes a bit bumpy. Any ambiguities should therefore be clarified directly with the customer service before it comes to unnecessary misunderstandings.
I find the rule that you can only play a total of 250 free rounds in practice mode a bit strange. If you want to test games for free after that, you have to transfer at least 10€ to your player account. That you have to pay. To play with play money, I have not encountered so yet. This will surely discourage beginners among you, who will benefit the most from this demo mode.
Customer service and company details
The company that runs Play Club Casino is called Aspire Global International LTD and is based on the beautiful Mediterranean island of Malta. The company is closely related to Aragon International Ltd, Aragon operates Karamba Casino, which also runs on the NeoGames platform.
Company info: More about Aspire Global International LTD
Aspire Global International LTD holds the Maltese gambling license. Being regulated in an EU member country, it is possible for customers in Germany to visit. The license is also bound by the strictest requirements in terms of serious handling of player funds and data protection. Your personal data and transactions to and from the casino are protected with the latest 128-bit encryption methods. Among others, the renowned software security company Comodo is responsible for this. The website also holds the certificates of the world’s largest web host GoDaddy. The fairness of the players and the reliability of the random number generator are regularly confirmed by the Australian experts at iTech Labs. Several billion game rounds have been simulated by these independent experts. Irregularities would inevitably be uncovered in the process.
The issue of gambling addiction is also being actively addressed. There is a constant exchange with the partner organizations GamCare and Gamblers Anonymous for this purpose. There are several options that allow you to have your gaming behavior monitored by the casino. These include so-called reality checks, weekly and daily deposit limits and, of course, the possibility to restrict activity up to self-blocking.
How to reach the customer service
The friendly German-speaking customer service is available daily between 8 am and 1 am. You have four different ways to contact them. You can call the hotline, write an email, send a fax or use the live chat. The latter is my personal preferred method, but in the test all options have proven themselves. You will be helped competently in any case.
The awarding of bonus points explained
The provider itself has not yet won any prizes or awards. However, as mentioned above, it cooperates with very reputable game developers and the best live casino provider. These companies and their games have won so many awards together that I can award a point to Play Club in the awards category with a clear conscience. The promotion program for regular customers is absolutely on the top and does not have to shy away from comparison with other internet casinos. Together with the extensive loyalty points program, players will always be able to collect lucrative rewards here. Therefore, I give it a total of 3 points in these two categories.
I’m not a big scratchcards fan, but that doesn’t mean you have to agree with me. The size of the selection is impressive in any case. In combination with the great Live Dealer games and games like “Guns ‘N Roses” and “Spinata Grande”, which were each awarded “Game of the Year” at the EGR Awards, one can certainly speak of a special offer. So one point goes to Play Casino here. However, I did not notice any reason for which I could give the casino a point for additional offers. However, I think the total of 5 bonus points gives my Play Club review a good impression that this provider is a solid choice for visitors.
Conclusion of my Play Club experience: specialist for scratch cards with great slots
I mentioned at the beginning that Play Club Casino revealed three clear strengths in this review. Those who have now read through my experience know that I meant the many scratch cards, the great slots and the live casino. With the already large selection of scratchcards, there is nothing to complain about. So if you’re into that, you’re in the right place. I am also basically very satisfied with the slots offer, but I still see room for improvement. If you have so many different developers, you should not only have one jackpot slot in the offer. I actually expect at least NetEnts Mega Fortune or Microgamings Mega Moolah with their million-dollar main winnings in the assortment, since the casino tested here actually has games from both software companies in the program. There is also still room for improvement in the great Live Casino. In my Play Club experience, not all streams produced by Evolution Gaming can be found at Play Club. And unfortunately, I was not able to play the live dealer games in the mobile casino during the test. How you feel about the overall small selection of table games, you have to decide for yourself. For young providers who put more effort into the mentioned areas, check out my overview of the newest online casinos.
I’m honestly betting on the future with this casino. With the good software behind it and the already existing cooperation with the many developers, the stage is set for a really great casino with a wide selection. Even now, there is a steady stream of new releases that regularly expand the offer. If you then also iron out the small weaknesses such as the somewhat bumpy German translations, then Play Club Casino has what it takes to become one of the really great providers.
FAQ – Frequently asked questions and the answers
You have probably already learned a lot about Play Club in my Reviews. But there are questions that come up again and again and I have summarized them in my FAQ section.
Does Play Club Casino offer a good selection of games?
The range of games at Play Club is especially good in the slots section. Table games and video poker are also available, but the selection is rather limited.
How good are the payout rates at Play Club Casino?
The payout rates at Play Club Casino can be described as average and are in line with the competition. As is usually the case, the table games feature the highest RTP values.
What can be expected from the Play Club welcome bonus?
The offer for new players at Play Club Casino is very good. Because the Play Club bonus offers you not only a good starting capital, but also free spins on top.
Is there a Play Club Casino app with which I can play on the go?
There is no download for a Play Club app and it is not necessary. You can simply access the casino via your web app in your smartphone. The selection is good, but does not quite come up to the best mobile casinos in Germany.
Is there a Play Club Casino no deposit bonus?
Unfortunately, the provider does not currently have such an offer in the program. If that changes, you will be the first to know here. Alternatively, you can find all the no deposit bonus offers that are currently available.