The provider Karamba was founded in 2005 and can thus refer to well over ten years of experience in the industry. Attentive players will already recognize the first indication that this is a reputable and trustworthy provider. In fact, the company has done an excellent job since its inception and has not given its players any reasons to complain so far. The company is backed by Aspire Global International Ltd, which is responsible for several gambling operators. However, the flagship of the portfolio is clearly Karamba.
Our Karamba experience at a glance
Already when entering the website for the first time, players should notice the logo of the Maltese Lotteries and Gaming Authority. This ensures that it is a safe and fair offer, and players do not have to fear any scams or even a rip-off. Moreover, Karamba is backed by a very experienced company that is responsible for several providers.
Karamba itself has been particularly focused on slot machines since it was founded over ten years ago. Consequently, players can look forward to a large selection of slot machines, which are thereby provided by the prominent company NeoGames. In the service area, good marks can also be awarded, because the customer support can be taken advantage of via live chat, as well as via email and telephone. For payment processing, there are also several options to choose from.
Karamba Casino Review: scam or serious?
Thanks to being on the market for well over ten years, players can assume that Karamba is a safe and reputable provider. Of course, nowadays a good reputation is not enough to win players over. Therefore, the provider is officially licensed by the Maltese Lotteries and Gaming Authority, which has issued several licenses to Aspire Global International Limited. From the player’s point of view, the greatest possible security is thus given and fraud is ruled out.
In addition to this, it should also be mentioned once again that Aspire Global International Limited is a prominent company in the industry, which currently runs several websites. Expertise and experience are therefore available in any case and, in combination with the rest of the offer, result in a very powerful portfolio.
The game offer
Currently, the gaming offer consists of around 800 different games, which belong to the slot machine category. The portfolio is provided by the renowned company NeoGames, which is known for breathtaking productions and diverse repertoires.
Slots and slot machines in detail
With over 800 different machines, the slot machines form a very good offer. You can find all sorts of renowned representatives here, which include, for example, “Fruity Friends”, “Gonzo’s Quest”, “Starbust” or “Thunder Struck”. The slot machines are basically divided into classic slots and modern video slots. In addition, the provider can also be pleased about some exclusive developments, which include “Egyptian Magic”, for example. Other prominent slot machines include “Guns N’ Roses”, “Break Away”, “Koi Princess”, “Merlin’s Millions” or “Graveyard Party”. According to the company, however, more games are to follow in the near future.
New customer bonus: Welcome package with up to 500 euros bonus
Those who decide to sign up at Karamba can look forward to a real prize right at the beginning of their career. New customers are rewarded with a 200 percent deposit bonus, which is paid up to a sum of 500 euros. So if 250 euros are deposited, a total of 750 euros are available to play with. It is pleasing that the bonus amount is credited quite uncomplicatedly after the first deposit. In addition, every new player can also look forward to a whopping 100 free spins, which are paid out in three steps. The first 20 free spins are credited directly with the first deposit. If you make a deposit on the second and third day, you will receive another 40 free spins each.
Of course, the bonus balance is not immediately available for withdrawal after it has been credited. Instead, the bonus conditions that Karamba demands from its players in connection with the new customer bonus must first be fulfilled. It should be noted that at least ten euros must be deposited for the first transaction. In order to also collect the free spins on the second and third day, a minimum deposit of 20 euros is then required in each case. In order to release the bonus amount itself for withdrawal, the offer provides for a 35-fold turnover of the bonus amount. At the same time, all players must note that the bonus amount must be claimed within 21 days of being credited, otherwise it will be forfeited.
The same conditions are provided for the 100 free spins. This means that all winnings from the bonus rounds must first be wagered 35 times before a withdrawal can be made. Free spins must also always be used on the same day they are credited, otherwise they will also expire.
Deposit and withdrawal: A well-heeled selection
A look at the available payment methods shows that payments are also handled with the utmost care. Here you will find, for example, Neteller, Skrill, Klarna or the Mastercard credit card in addition to the regular bank transfer. The required minimum deposit amount is ten euros. Fortunately, the provider does not charge any fees for the transactions. Nevertheless, the different processing times must of course be taken into account. Those who want to have the money in their own account as quickly as possible should use an electronic payment method. If you can wait a few days, you can use the regular bank transfer.
Withdrawals are always processed via the method that was also used for the deposit. As usual, the exceptions here prove the rule. For example, deposits via Paysafecard can only be withdrawn via bank transfer. Fees are waived in this case as well. Nevertheless, all players must note that an identity check is required for the first withdrawal. This is then carried out with a copy of the identity card, passport or other official documents. This is another security measure, with which the serious work of the company is once again underlined. However, it can of course happen that the first payout takes a little more time.
Security and regulation: Everything is in order
The fact that Karamba works seriously and securely is of course primarily ensured by the license of the Maltese Lotteries and Gaming Authority. The company behind Karamba, i.e. Aspire Global International Limited, has been thoroughly checked and scrutinized in a strict licensing procedure. Of course, the offer is also currently tested, so that a continuous compliance with the regulations is ensured.
In addition to this, the seriousness is also underlined by the partnership with GamCare, for example. This is a non-profit organization that primarily works against gambling addiction. In case of questions or needed help, all players can contact the organization directly via the provider. Another indication for the good work of Aspire Global International Limited is the fact that several online gaming arcades are supported by the company. Thus, there are no reasons for players to assume a lack of seriousness or fraud.
Support and customer service: Always available, but not always in German
Karamba’s customer support basically makes a very competent and helpful impression. The employees are all very friendly and strive with the utmost care for the well-being of the customers. The employees are available around the clock, so that inquiries can even be answered at night without any problems. Contact is established via live chat, e-mail or telephone hotline. However, there are limited contact times for the live chat, which can only be used from 8:00 a.m. to 1:00 a.m. every day.
The customer service is also supplemented by a FAQ section. This can be accessed via the help center and offers answers to the most frequently asked questions of the player community. For example, you can find information about the games, information about deposits and withdrawals, help with technical problems or the bonus guidelines. This section is especially good for players who have a more general problem to complain about. Then the way to the customer service can usually be saved, because the answer can already be found in this section.
User friendliness: More than successful
Great importance is attached to the visual appearance at Karamba. This is already apparent when visiting the site for the first time, as the company relies on appealing graphics and a friendly color scheme. In addition, the structure of the entire website is very clear and concise. Thus, even beginners can find their way around within a few moments and properly peruse the entire portfolio. Particularly helpful here is the division of the game categories, as this allows for a quick overview of all available games in the respective categories. Another practical feature is the integrated search function, which can be used to search for specific games.
Play from anywhere with the web app
In addition to the regular website, players can also use the mobile smartphone app. This is available in an optimized web app and can thus be accessed from any mobile device. The download of a software is again not necessary for this. Visually, the smartphone version is just as convincing as the website. The design is intuitive and thus ensures quick navigation for the player. However, customers still have to do without a few games at the moment, although these are constantly being updated. Thus, several new games are usually added to the “app” every month.
Conclusion: Free ride for all players
In terms of seriousness and security, there are no doubts with Karamba. The company operates very transparently and fairly and is also licensed and regulated by the Maltese Lotteries and Gaming Authority. A scam or a rip-off are thus made impossible. Beyond that, however, the rest of the offer can also convince. The customer support, for example, underlines the honorable work of the company once again and is available around the clock. The payment portfolio also leaves little room for wishes, whereby only the lack of PayPal will affect one or the other player. Nonetheless, the offer can be recommended unconditionally. There is no criticism of the security and the rest of the portfolio is also competitive.