Since 2012, Casumo has been welcoming its players to the online casino. This means that the provider undoubtedly belongs to a younger generation of companies, but has nevertheless been able to celebrate some successes in the past four years. For many players, however, the reliability and security of such a young online casino are the most important factors. At this point, we can already give the all-clear, because since its founding, Casumo has so far only done impeccable and harmless work. Fraud or rip-offs can therefore be ruled out at first glance.
Our experience with Casumo: Is the casino reputable?
Casumo operates on the basis of an official and valuable license from the Maltese Lotteries and Gaming Authority. The local authority is competent because the headquarters of the provider, Casumo Services Limited, is located on the Mediterranean island of Malta. In addition, the provider has been licensed by the UK Gambling Commission for all UK players, so every customer can count on a double check from independent bodies.
The games portfolio of Casumo could also leave a good impression in our test and is particularly characterized by the very special variety of species. This is due to the fact that the provider has relied on several top addresses from the game development industry when compiling the portfolio, all of which have contributed their qualities to the offer. The customer support is also available in German, but is made possible by live chat, among other things, which has an answer ready within a few seconds. The new customer bonus, which welcomes all “newcomers” with a bonus amount of up to 500 euros, which extends to the first five deposits, has a particularly attractive effect on new customers.
Casumo in the test: scam or serious?
In order to ensure fair and safe gaming operations within the gambling hall, the Maltese Lotteries and Gaming Authority has conducted numerous tests and audits of the company before granting the official license. This ensures that there are no bad intentions behind the offer and any player can rule out fraud or rip-off. By the way, the same applies to the licensing of the British Gambling Commission, which leaves no gap for any crooked deals. The fact that the provider has been able to hold its ground in the highly competitive market for four years now is also a sufficient indication that we are dealing with a professional and fair provider.
In addition, the company explicitly points out in its FAQ section that the random number generator is also regularly tested by an independent third party and that fraud and the like can therefore be ruled out here as well.
Games portfolio at Casumo
Casumo secures itself a very big plus by the fact that numerous top-class game developers are used here. In addition to NetEnt, for example, Thunderkick, IGT, Play’ N Go, Microgaming, QUicksoin, Greentube, WMS, Barcrest, Bally and Shufflemaster have also contributed their qualities to the portfolio. For the player, this consequently means an excellent selection of over 1,000 different games, which are divided into the categories of slots and video slots.
Slots and slot machines
More than 850 different slot machines are currently on offer. Among other things, numerous classic slot machines are represented here, although the focus here is clearly on the modern and appealing video slots. Here, the players have the free choice between numerous innovative slots, many of which should already be known. For example, “Guns N’ Roses”, “Jimi Hendrix”, “Avalon 2”, “Immortal Romance”, “Neon Staxx”, “Pimped” or “Aloha! Cluster Pays”.
Welcome bonus for new customers: €500 to go.
Those who decide to open an account at Casumo will be welcomed by the provider with a hefty new customer bonus. In addition, the bonus also provides every gambler with another extra in the form of 120 free spins. For the first deposit, a bonus amount of up to 50 euros is granted, which is credited as a 100 percent deposit bonus. This means that you only need to make a deposit of 25 euros to secure the bonus amount of 50 euros. Directly here there are also already the 120 free spins, 20 free spins upon registration and again 100 upon the first deposit.
For the withdrawal of the bonus amount, a 30-fold turnover of the deposit amount and the bonus amount is then required. Winnings from the free spins, in turn, are also added to the bonus balance, but must be wagered separately a total of 30 times. Fortunately, the provider does not set a time limit, but not all games contribute equally to the fulfillment of the requirements. On most slot machines*, 100 euros are actually counted as 100 euros towards fulfilling the bonus requirements. On a few exceptions less can be credited, the full list of these machines can be found in the bonus T&Cs.
*The slots 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabin are excluded from the turnover.
Deposit and withdrawal: what does the transfer portfolio offer?
For deposits to the player account, every player has several options at his disposal. Mastercard credit cards can be used here, as well as Skrill, Neteller and bank transfer. Although this is not an overly large selection, quick deposits are possible without any problems. However, the required minimum deposit amount, which was set at ten euros, should be noted here. At the same time, all players who want to deposit with a credit card have to pay a fee of 2.50 percent.
Winnings are always paid out via the method that was also used for the deposit. This means that deposits made via Skrill must also be paid out via Skrill. Fortunately, there are no fees, and the smallest required withdrawal amount is also ten euros. Depending on which payment method has been chosen, it takes a few hours up to several business days until the payouts are successfully received in one’s own reference account. It is also reassuring to know that all payment transactions here are secured with SSL encryption. This not only conveys security, but also underlines the security-conscious and serious work.
Security and regulation: double holds better
Even if the market affiliation of meanwhile four years is of course in itself a sufficient indication of the serious and fair operation of the provider, players are understandably always looking for tangible evidence. This is provided by Casumo in the form of valid licenses from Malta and the UK. Both the Maltese Lotteries and Gambling Authority and the UK Gambling Commission have audited the offer several times and continue to carry out checks on the gaming hall during ongoing operations. Fraud or rip-offs can therefore be completely ruled out here, as several independent bodies are busy auditing the offer.
The cooperation with numerous first-class gaming providers is of course no coincidence. The software manufacturers also examine the online gaming arcades in detail before the games are added to the offer. Being associated with a dubious provider could ultimately mean ruin for any provider. The bottom line is that players have absolutely nothing to worry about here.
Support and customer care: live chat and e-mail.
The customer support is available in German. The support staff can be reached via live chat and e-mail. Telephone support has been waived so far, but in view of the fact that only the fewest players resort to this contact method anyway, this should not be a big cut. The employees themselves are always friendly and can also convince with their competent answers. With the help of the live chat, every problem is usually solved within a few moments. The employees can be reached via live chat around the clock.
In addition, a very extensive FAQ section is also available to all players, which takes a closer look at both the entire offer as well as individual areas of the portfolio.
User-friendliness: modern and clearly arranged
The web presence is pleasing, because here, despite all the modernity, the clarity is not lost sight of. The games are divided into different categories, which always provide an immediate insight into the games contained therein. In addition, the integrated search function is particularly practical, with which the portfolio can be easily searched for specific games. Basically, the layout is very well structured anyway, although it does not correspond to the classic “type” of a homepage. Plus points are also awarded for the fact that customer support can be contacted from every menu item.
Mobile App: Playable at any location.
The mobile app can be accessed from any mobile device. The reason for this is due to the fact that it is an optimized web app that does not require any software download at all. Any player can simply visit the website in their mobile browser, whereupon it will then be displayed in an optimized version. So far, not all functions have been fully integrated, but according to customer support, a mobile live chat is already being worked on.
Conclusion: Safe casino for all users
Casumo has been able to make a name for itself in the last four years, especially in the UK and Scandinavia. The gambling house offers customers from Germany, Austria and Switzerland very interesting winning opportunities. Above all, players are in safe and trustworthy hands here at all times. The various licenses here clearly ensure that no fraud and no rip-offs are to be feared. At the same time, the portfolio is also of high quality, as different game providers have thrown their work together here and thus ensured a colorful and interesting mix. The bottom line is that the offer can be used without hesitation, as the work here is absolutely professional and fair.