- very large game selection
- excellent live casino
- very many mobile games
- new games regularly
- no promotions
Casino Room is not yet a household name for every player. This is actually surprising, because the casino was founded in 2005 and has been inviting players to play ever since. At the same time, it is an innovative and reputable online casino, which stands out from the crowd especially due to its flawless appearance. It is operated by Ellmount Gaming Limited, which has been active in the industry since 1999 and can thus fall back on a relatively large wealth of experience. Given these aspects, it is of course urgently time to take a closer look at what the company has to offer. In this comprehensive Casino Room Reviews, I have examined not only the gaming offer, but also the seriousness and the appearance of the company, as well as the work of the customer support.
In addition, there is also more detailed information about the bonus offers, payment options, the mobile app, the live casino and the T&Cs. In these, the individual points are considered separately and each is closely scrutinized in its own reviews.
The gaming offer at a glance
In addition to a promising bonus, it is primarily the gaming offer with which the providers can leave an individual mark on the market. Not infrequently, there are therefore serious differences between the online casinos, so that an examining look here can not hurt in any case. However, not only the number of games is interesting, but also the betting limits and the payout ratios. In addition, I will give a brief outlook on the live dealer games and the mobile offer.
Over 570 casino games
On the website, you can find the specification of 800 games, but mobile games probably count extra there. In total, there are “only” 570 different games, which is still a very good value! In addition to the 8 arcade games, 5 scratch cards, 10 roulette games, 14 blackjack tables, 29 video poker games and 15 other table games, the 489 slot machines can also be played. These accommodate an interesting selection and offer, for example, with “Starburst”, Jack Hammer or “Victorious” numerous popular and prominent games. At the same time, the range of slots is enhanced by 26 jackpot games. Mega Fortune” and “Mega Moolah” are just two examples.
There is also a good variety at the blackjack tables, because here, in addition to the classic game types, some very special game variants are offered. Players can not only play American Blackjack, High Roller Blackjack or Atlantic City Gold, but also try their luck at Pirate 21. With roulette, such an addition to the offer can be found. In addition to American, French and European Gold, the High Roller game variant can also be played here, where significantly higher stakes can be placed. Fans of other table games should also be satisfied with games like baccarat, craps, Caribbean poker or Pai Gow.
Many different live dealer games
The company’s live casino pursues an interesting strategy, as two providers were commissioned to operate the live area. In addition to Evolution Gaming, you can also play live games from NetEnt here. Besides roulette and blackjack, there are also the classics baccarat, casino holdem, Caribbean stud and 3-card poker.
In the age of digitalization, Casino Room has of course also developed its own app. However, this cannot be downloaded, but is only available as a web app and includes a website optimized and adapted for all mobile devices. Players have access to more than 330 slot machines, five blackjack games and four roulette tables with the app. Almost all live games are also available.
At a glance: The betting limits of the games
With regard to the betting limits on the slots, the casino does not follow a general limitation. Thus, the same limit is not set across the board in every game, but instead they are dependent on the game itself and the lines played in the slots. If the number of lines to be played is increased or decreased, the required stake will of course also change. Accordingly, at this point I can only name ranges between which the limits are set by the company. At the slot machines, the minimum bet is between 0.01€ and 0.25€. This is optimal for beginners, because they can already participate in the game with a very small stake. Depending on the slot machine, a maximum bet of between €18 and €500 per spin is possible. All hobby and casual players should be able to cope with this, but high rollers can also find the appropriate thrill here.
The betting limits for the classic casino games are similarly beginner-friendly. At the roulette tables, the minimum bet is between €0.10 and one euro. For blackjack, a minimum bet of one euro to €25 is required to participate, depending on the game variant and table. The maximum stakes for the popular card game are between 40€ and 500€. For roulette, the limits have been set similarly, as stakes with a maximum of 50€ to 500€ are possible here. The possible maximum stakes for arcade games and video poker games are also respectable, because here you can bet between €5 and €50. All players can start here with stakes between 0.05€ and 0.10€.
The payout odds of the different casino games
Of course, I have also taken a detailed look at the payout ratio in the casino. Here, it is particularly noticeable that the scratch cards and the arcade games have relatively low RTPs. Thus, the values for the scratch cards are only between 86% and 87.50%. The arcade games are similarly restrained with 84% to 88.50%. However, players can look forward to significantly better values for the video poker games. Here, the payout ratios are between 96.95% and 99.50%. Moreover, the slots have surprised, whereby both the classic slot machines and the video slots are implied here. The classic games show payout rates between 95.60% and 98%. For the video slots, it is 94.25% to 97.30%. The blackjack games also deserve praise, as values between 98.37% and 99.75% were determined here.
In comparison with other providers, Casino Room can sell itself quite respectably. Although there are some not so pleasing values in the area of scratch cards and arcade, the average payout rate of the casino is in the absolute top range. Unfortunately, no average payout ratios for the individual categories of casino games are published on the casino page, as is usual with most other providers. All in all, however, the picture is very positive, which has received an additional boost, especially in the area of classic slots and blackjack games.
Software and website in detail
The company has placed the creation of the casino platform in the hands of NetEntertainment, thus entrusting this task to one of the most renowned manufacturers around. The immaculate website can be accessed in German, English, Swedish, Norwegian and Finnish. As it is typical for NetEnt casinos online, they have not only developed the platform, but also participated as a game provider. The company has sought support and brought on board three other popular game providers: Microgaming, Yggdrasil and BetSoft.
For the player, the cooperation with additional developers naturally results in several advantages. These relate first and foremost to the selection of games, because with the jackpot slot “Greedy Goblins”, for example, BetSoft has integrated a very exclusive game that can only be found at this provider. Of course, NetEnt has also set individual accents and, for example, integrated one of the most popular slot machines in the industry with “Guns N’ Roses”. Relatively new in the portfolio are the games from Yggdrasil. However, this provider has also exclusively participated in the offer and, for example, offered Holmes and the Stolen Stones and Vikings Go Wild.
The casino’s software can only be used in the web browser. A download version is not offered and therefore no installation is necessary. All games can be played directly in the browser and can be tested by non-registered users in play money mode. Special hardware or software requirements do not apply either. The only requirement for the computer is the latest version of Flash Player. The main advantage of this is flexibility, as it allows you to play from any computer or Mac.
When visiting the website, it becomes clear very quickly that the provider has placed a lot of emphasis on an appealing design and goal-oriented navigation. Thus, a reliable and modern website was developed, which allows for excellent orientation and works at the highest technical level. All games load quickly and even during the game there are no interruptions in the form of dropouts or stutters. Also helpful are the integrated search and filter functions, which can be used to search for specific games or to sort the entire selection according to desired criteria.
The company in focus
Casino Room was founded in 2005 and, as mentioned above, is operated by Ellmount Gaming Limited, which has over 15 years of experience in the gaming industry. Ellmount Gaming Limited is located on the sunny Mediterranean island of Malta. Unfortunately, I was not able to get exact information about the number of customers.
Behind Ellmount Gaming Limited, however, is the parent company, Ellmount Interactive AB, which employs around 50 people and has offices in Malta, Curacao and Costa Rica. However, the headquarters of the company is the Swedish capital Stockholm. The entire company specializes in casino games, so no other iGaming products, such as poker, sports betting or bingo, can be found in the program. Awards can unfortunately not be mentioned yet either.
Very well positioned customer service
All players can make use of the casino’s customer support in case of questions or problems. This can be reached via several ways and can be contacted both by telephone hotline or Skype, as well as by e-mail or live chat. In addition, a contact form is available, which facilitates the writing of the request. The support offer is additionally supplemented by an extensive FAQ section, in which the most frequently asked questions of the players are clarified. A quick look here can therefore not only save you a trip to the service employee, but is also a bit educational at the same time. Basically, all employees are very friendly and also make a competent impression. The live chat is particularly recommendable, as experience has shown that all questions and problems can be solved the fastest here. With a response time within 24 hours, the casino’s email support is still completely within reason.
Security & Licenses
The online casino is licensed and regulated by the Maltese Lotteries and Gaming Authority, which officially authorizes the company to distribute its casino product with the license (MGA/CL1/745/2011). In addition to this, Casino Room has been granted a license by the government of Curacao (No. 8048/JAZ2011-006), so that players can assume a reputable offer here. The awarding of licenses is also tied to compliance with strict requirements regarding security and player protection. In order to be able to guarantee IT security, the company uses TLS 1.2 and 128-bit AES encryption. Furthermore, additional encryption is guaranteed by Rapid SSL SHA1 265bit.
Another part of the licensing process is also the cooperation with various organizations. In the case of Casino Room, these are GamCare and Gamble Aware, Gamblers Anonymous and Gambling Therapy, which are known to work against the spread of gambling addiction. Since the player is in some way in demand here, additional self-measures are available for each customer. In addition to adjustable deposit limits, this also allows activity to be restricted, or a complete self-block to be imposed on the casino.
The payout ratios and gaming processes are also checked and published by TST Canada. This is a well-known company in the industry, which is tasked with monitoring numerous online casinos. This is a good sign for the player, because it ensures that everything here is always above board.
Only a few bonus points – but with a lot of potential upwards
Unfortunately, I cannot award any bonus points in the “Awards” category, as Casino Room has not yet won any awards. The provider also unfortunately comes up empty in the “Promotions” category. Here, missions are set that have to be mastered, but these rather take on the role of the loyalty points program. As a rule, there are free spins as a reward. The provider receives a full two points in the “Special Games” category, because with over 570 games, there are some interesting and unusual games here.
All in all, the provider earns three bonus points in my Casino Room review. However, there is still some catching up to do in terms of promotions and a VIP program. The provider still has to wait a bit for the awards, but the potential for an internationally renowned award is definitely there.
Conclusion of the Casino Room test: Hard to beat in terms of breadth
A pleasingly large variety is offered to the players in the selection of games in the casino. More than 570 games are available here, which not only create a balanced offer, but also come exclusively from renowned providers. Another plus point here is clearly the high RTPs of the table and slot games, which leave some competitors out in the cold. For all mobile players, the mobile app should once again be praised, because it is also broadly positioned and thus includes a large part of the regular portfolio. Basically, the modern design and the other small features are worth mentioning, because, for example, a best list can be displayed or certain games can be searched for in the offer.
Unfortunately, the other side of the coin in this Casino Room review is the lack of a VIP program and a clear limitation of promotions. Those who cannot do without them should rather choose another provider. Here, the loyalty system of Jackpots in a Flash stands out in particular, as you become a VIP here by playing regularly. Fans of roulette or blackjack will find all the important game variants, but a bit more variety couldn’t hurt – not a glaring weakness, but at least a minor point of criticism. Furthermore, one can chalk up the lack of PayPal support. The most popular of all online payment methods is requested by a lot of players.