The Casino Heroes brand was launched in 2014 and is thus still a relatively young player in the gambling industry.
However, within the few years that the offer has been on the market, the operators have been able to win over many a player.
The reason: At Casino Heroes you are offered much more than fantastic and above all serious casino games!
The Casino Heroes adventure takes place on three islands. Various missions provide excitement that you won’t find a second time. And that is only one of many good reasons to pay the provider a visit.
Of course, Casino Heroes is officially licensed and has an EU license from Malta.
Detailed Reviews of Casino Heroes
The operators already explain on the homepage that behind the offer are game enthusiasts who live in Scandinavia. How well they know about gambling in Sweden has already been impressively proven by various well-known competitors. Moreover, there is talk of unforgettable adventures that you can experience at Casino Heroes.
In fact, we can agree with these statements. Here, you can expect well-known software providers, exciting offers and the aforementioned island adventure, which does not exist a second time. Whether Casino Heroes also convinces with the other test criteria, you will find out in the following.
1.) The odds
You will definitely benefit from the close cooperation with well-known developers at Casino Heroes, because companies such as NetEnt, Yggdrasil, Play `n Go and Playson are not lukewarm when it comes to odds. The fact that all these developers have been popular for years is not only due to the successful, versatile game selection.
Especially when it comes to fairness, all providers available at Casino Heroes play in the upper league. The payout rates are also convincing. They are usually at least 95% – unless you opt for progressive slots, which do not pay out winnings as often, but with which it is also possible to gain wealth at this provider.
If you want to see quick successes, the Casino Heroes games with Blitz mode are made for you. The odds are the same as in the basic version of the said slots, but in this mode you can see your account balance grow up to six times faster.
Whenever you want to know about the winning odds in Casino Heroes, you can open the corresponding win tables. However, these are only available in the slots section. For classics like roulette, blackjack and poker, they also rely on original odds as they have been applied for decades. So there are no big differences between local arcades and Casino Heroes.
Basically, you also have the chance to hit one or the other progressive jackpot at Casino Heroes. The hope is held by many players who choose online casinos, and ultimately, it is much more likely to pick up larger sums here than in local casinos. The jackpots that Casino Heroes promises you in cooperation with well-known manufacturers can really blow your mind.
Of course, if something is unclear, you can rely on the transparency of the support at this provider as well. The customer service team at Casino Heroes will be happy to help you out and show you which win rates or payout rates you can expect. The meaning of the individual values will also be explained to you in detail upon request.
These games are the most rewarding at Casino Heroes:
- Blitz games
- Live Casino Games
- Jackpot Games
By the way, you can find out quite quickly how fair Casino Heroes is in terms of winning odds. Most of the games are offered to you here free of charge for testing.
You can also vary the amount of the stakes without any risk. We found out quite quickly that it is not always necessary to massively increase the stakes. Often, the games available at Casino Heroes are worthwhile even with the smallest amounts starting from a few cents.
You are welcome to take a look around Casino Heroes today without any obligation and simply test it out. Which games you will like best, we do not have an answer for that. However, we do know that all odds and payout rates at this provider are fair and solid. So there is no lack of opportunities here in any way. You will also notice that once you get an overview.
2.) The game offer
Casino Heroes is not far away from cracking the 1000 mark. Already, you can expect more than 800 automatic games, jackpot slots and of course classic gaming tables in categories such as roulette, blackjack as well as various alternatives – including poker, baccarat, etc. – in the successful portfolio.
Boredom certainly does not arise with this game offer, especially since the operators focus on providing you with exciting novelties as often as possible. The fact is that the portfolio offers more than a few suitable casino games for really every taste.
Precisely because the selection is in no way inferior to that of more famous casinos, a certain structure was essential. When you open the lobby, you immediately see all the categories and can look at the slots, tables and flash games at your leisure.
If you already know what you are looking for, you are welcome to enter the preferred title directly into the search mask provided. By the way, the Casino Heroes game offer is not only open to you after a deposit. You can also test most of the games completely free of charge and without obligation.
3.) The Live Casino
Casino Heroes is also in no way inferior to its competitors when it comes to live gaming. The operators have managed to convince Evolution Gaming of themselves and their very special concept. Since then, the live provider has been working successfully with Casino Heroes and provides you here with around 70 gaming tables from various categories.
Whether you cater to roulette, blackjack, poker or baccarat, there is nothing that is not available at Casino Heroes Live. You can even explore the still quite new Live Football Studio here with little risk of betting. Playing is not completely free of charge, but many of the game variants offered start at just 10 cents. So there is no question of a high investment.
The 5 most popular live games at Casino Heroes are:
- Football Studio
- Dragon Tiger
- Dream Catcher
- Automatic Roulette
- Baccarat Squeeze
The Casino Heroes Live offer is available around the clock. However, all tables are always active. You can look around the lobby and immediately find out which games are currently running, how many free seats are available there and, of course, what the betting limits are.
Evolution Gaming is known for covering a very wide target group with its betting options. Whether you are a high roller or a beginner, it doesn’t matter at Casino Heroes. If you like to invest more, you can always switch to the tables, whose limits are several thousand euros.
The live game is all about being entertained as realistically as possible. If you compare Casino Heroes with real casinos, then it becomes clear: there is so much choice only online!
Communication is also possible, as all live games have been equipped with a chat that allows you to address other players as well as the live croupiers and live dealers. This makes for an even more pleasant atmosphere.
What other advantages Casino Heroes has to offer you will already become clear at the beginning. We will be happy to reveal more details about this – namely those that our savemoneyworldwide.com experts have researched in detail.
4.) Deposits and withdrawals to the customer account
At this point, our assessment does not necessarily turn out to be outstanding, because Casino Heroes has opted for only four payment methods, between which you may choose as a customer. Just like the small selection, the low limits also catch the eye.
You can deposit a maximum of 5,000 euros into your player account. However, if you need more funds, you have the option to perform an unlimited number of transactions – which is again a time factor that we do not want to leave unnoticed.
On the Casino Heroes website, you will first be shown various options. These range from Trustly to Neteller to Skrill and EcoPayz. After our login, however, most of the payment methods were dropped. Only the aforementioned four payment methods remain – at least those that can be classified as reputable and with which you have surely long been familiar.
Trustly is particularly recommended here, because both deposits and withdrawals can be made in seconds. Those who prefer e-wallets will also get their money’s worth here.
An advantage is that already 10 euros are enough for the deposit. Of course, you can also opt for any other amount. Beforehand, you have to determine whether you want to accept one of the two bonuses or play without starting credit and associated turnover requirements.
The fact that there are not too many options for the Casino Heroes deposit does not necessarily have only disadvantages. After all, it makes it all the easier to make a quick decision. Trustly, for example, is ideal if you use online banking anyway.
On the other hand, if you prefer to use Neteller, you can always do so at Casino Heroes as well. Generally, the casino does not charge you any fees. You are welcome to postpone your decision a bit. After all, there is no pressure here at any time. Which payment methods are best, that is and remains above all a question of personal taste.
Once you have fulfilled the bonus conditions, the withdrawal is a piece of cake. Casino Heroes once again offers you the said four options, namely Trustly (bank transfer), Neteller, Skrill and ecoPayz.
Important to know: you can only withdraw to cards and accounts that belong to you. This is to ensure player protection. If you have chosen Skrill when depositing, for example, use the same when it comes to withdrawing your winnings.
As the operators explain, the first payout of winnings is preceded by the bonus turnover – at least if you have opted for the provider’s starting credit. So it is also important to first deal with the requirements here. Questions about the bonus conditions are answered by the support team in a reliable and easy-to-understand manner.
If you request a withdrawal before the conditions are met, all bonus funds associated with this will be automatically deleted. This should be avoided, because after all, the goal is to get as much out of your stake as possible.
The following payment methods are available for withdrawal at Casino Heroes:
According to Casino Heroes, the money withdrawals work not only easily, but also quickly. We can only agree with that, having dealt with the topic of withdrawals in detail ourselves. Depending on the option you choose, you will sometimes receive your funds on the same day, but after a maximum of 48 hours.
In terms of reliability, Casino Heroes can really be praised. As long as you follow the aforementioned tips and have properly wagered any claimed welcome bonus, you can almost blindly rely on the company’s speed.
Sometimes, technical problems may occur, although this is the exception rather than the rule. If you had to wait longer than stated for your credit, it makes sense to contact Casino Heroes support in this regard and investigate where your money is.
5.) The customer service
Of course, you can also count on competent and friendly support from Casino Heroes customer service. The team only speaks English, but with free translation programs you can help yourself well so that you understand the answers.
Unfortunately, a hotline has not been set up yet. Casino Heroes does not provide any information about the service hours, so you will not actually experience round-the-clock support here. As a rule, however, you should be able to get along just fine without personal contact, because the FAQ page alone covers almost all relevant topics and provides you with valuable answers.
As already explained, you need to perform a data reconciliation in order to receive winnings payouts. For this purpose, it is recommended to use the e-mail address, as you can attach and send all documents without much effort.
According to the company, proof of address, an ID, bank statements and – depending on the chosen method – other documents are necessary. The Casino Heroes team will be happy to assist you with any questions regarding verification.
These contact options are currently available:
- Live Chat: You can start the chat at Casino Heroes with little effort. At the very bottom of the website, you will find the “Support Heroes” button. As soon as you click on it, a window will open and you can get rid of your concern immediately. As far as response times are concerned, this is the fastest way to get help, as usual.
- Email: The email address is firstname.lastname@example.org. You can contact them with any questions regarding bonuses, games and the like. It is also possible to send the necessary documents for data reconciliation. The team will usually get back to you within 24 hours.
- Telephone: Although Casino Heroes has been online for a few years now, it still lacks a telephone number. Whether the operators will decide to do so at some point remains to be seen. To date, however, you can only get rid of questions in writing.
- FAQ: The FAQ section is well structured. This makes it easy to find out about important topics. Most questions should actually answer themselves.
Although Casino Heroes is exceptional, questions should not arise too often. Both the bonus promotions and the island concept are explained well. If you take a little time and browse through the pages, the special features will become clear quite quickly.
6.) The website
The Casino Heroes website has been designed very appealingly and at the same time clearly. You can get an impression as soon as you have entered the URL into the browser. A registration is not necessarily required. Above all, the Casino Heroes map is successful, because here you don’t just play, but you experience an adventure on three islands.
There are various missions to fulfill. Whichever one you start: If you reach the set goals, you will be rewarded! The website also offers you absolute transparency. All information about the company, licenses and co. are clearly listed. In the FAQs, Casino Heroes answers all your questions.
The operators have opted for a simple background design for the website. The focus here is also on the games, which you can start at will with just a few clicks.
If you do need support, the live chat can also be accessed quickly. The menu navigation should be easy even for a layman. The Casino Heroes performance and the loading times are also impressive.
7.) The Casino App
From the website, we can see that it is of course also easy to be entertained on the go at Casino Heroes. The choice of smartphone does not play a major role here, by the way, because the mobile casino is now compatible with almost all devices.
You can find the Casino Heroes app in the App Store as well as on Google Play. However, it is just as possible to save yourself this effort. If you like, you can also start playing at Casino Heroes directly in your browser. To do so, simply enter the URL on your smartphone. The mobile website has of course been optimized so that menu navigation is also a breeze here.
The operators state that Casino Heroes Mobile works best with Android and iOS devices. We can only agree with this to a limited extent, because you can even use your Windows Phone or Blackberry wonderfully.
As you will learn in the full Casino Heroes Mobile review, both options have advantages and disadvantages. The biggest plus point of the mobile website is the significantly larger game selection. Whenever you feel like some variety, you will be offered it in great variety.
From slots to flash games to the live offer, everything is available to you far away from your own four walls. If new game titles are added, Casino Heroes automatically adds them. The native app, on the other hand, always requires a manual update.
Another disadvantage of the apps is that they were only developed for two operating systems. If you don’t have an iPhone or an Android device, you won’t be able to use the app at all. How good that there is also a solution for all other Casino Heroes fans. Both in terms of loading times and when it comes to performance, the mobile website will certainly convince you as much as it did us.
Casino Heroes is available for mobile use on the following devices:
- iPhone and iPad
- Samsung Galaxy
- HTC, Sony, LG and Huawei
- Windows Phone and others
You can test Casino Heroes Mobile at any time without having to deposit money right away. However, registration still makes sense. This is because you will get an even deeper insight into the special map and the concept of the three islands, which offer different framework conditions depending on the difficulty level.
There is even a solution for the bonus offers. For example, if free spins are only designed for desktop slots, then you have the option to exchange them for free spins for mobile slots. The support is really very targeted to your needs. This makes Casino Heroes one of the most likeable newcomers in the industry. Even if help is needed, you can always reach the customer service from your smartphone.
8.) The new customer bonus
The Casino Heroes starting balance is 100% up to 100€ for new players. Basically, a minimum amount of 10 euros applies – and now really everyone can easily raise that, who is looking for exciting games as well as exclusive bonus benefits.
As with all bonus offers, you should read all terms and conditions carefully. You have 60 days to clear the bonus and if you have any questions, the support will be happy to provide you with the appropriate answers.
As you will learn on the Casino Heroes website, there are games that do not participate in the bonus offer and are therefore excluded from the turnover – including Bloodsuckers, The Wish Master and various others. Generally, however, slot bets count for 100%, video poker for 30%. It makes sense to read through all the information in detail to avoid misunderstandings.
It is also important to note that players are prohibited from wagering bonus money on progressive slots. Those who do so, according to the casino’s information, must expect to lose their entire bonus balance. Also, all resulting winnings would be automatically lost again.
You can withdraw bonus funds at Casino Heroes as soon as you have fulfilled all turnover requirements. You have to pay attention to which games are allowed for the turnover and which ones do not help you to get closer to your goal.
9.) Security: how reputable is Casino Heroes?
When it comes to seriousness, there are no two opinions about Casino Heroes. Although the operators are still quite new on the market, you know exactly what matters to you as a player. The company was licensed in Malta, like most of its well-known counterparts. The licensors, in turn, are very strict about making sure that everything is above board at Casino Heroes.
Win rates and payout rates are monitored regularly, so you don’t have to worry about that. The bonus terms and conditions also meet the highest requirements. Transparency is obviously very important to Casino Heroes as well. All information about the company is clearly displayed on the website.
As far as the game selection is concerned, Casino Heroes is right at the top of the list of the best providers. There is also no lack of bonuses and promotions. What we are actually missing are special Casino Hero Live offers. After all, these games in particular are very much in vogue. However, if you are looking for a special experience, this is the place to be.
The very fact that you are rewarded for missions makes Casino Heroes an exceptional gaming provider – and one that creates ideal conditions for the best entertainment.
Your security comes first at Casino Heroes. To ensure that everything is above board in terms of winnings, the provider has been licensed in Malta. The MGA, which is responsible there, is one of the strictest and most reliable gambling authorities in all of Europe. Good casinos can’t avoid it if they want to prove to their customers that gambling can be safe and reputable.
Said MGA has already carefully checked the liquidity of the company before granting the license and ensured that winnings can actually be paid out to you – even if they should be in the millions. Regular checks of the win rates and payout rates are also part of the authority’s remit.
Among all the facts, the most important is that you are not on your own at Casino Heroes. A reputable provider in the industry is characterized above all by customer proximity. This is guaranteed here by an easily accessible support, which you can contact via live chat as well as via email. We asked the employees a wide variety of questions and became very technical at times.
If Casino Heroes does not skimp on one thing, it is experienced employees. They know the answer to almost all questions – no matter how technical we asked them. The company spares neither expense nor effort to satisfy all players equally.
Player protection and, above all, the protection of minors are top priorities at Casino Heroes. Among other things, the operators recommend the NetNanny security program, which helps you protect your children from visiting online casinos. Surely, Casino Heroes also needs to make money.
However, the operators do not do that at any price, but rather rely on a solid, reputable basis that guarantees you long-term gaming fun and maximum security. You can read about the other aspects that speak for the provider on our pages. We have conducted all tests and can already tell you that Casino Heroes is just as reputable as many older competitors despite its young age.
10.) Our experience with Casino Heroes
Too extensive experience values can not be expected, because Casino Heroes is just one of the younger providers of its kind. Nevertheless, it can be quickly determined that the operators definitely have know-how and know exactly where they need to tie in to meet the high demands of their customers.
As a player, you can expect more here than you know from competitors. Besides the huge game portfolio, it is above all the versatile missions that will keep you happy in the long run.
In fact, we have made the experience that quite a few “old acquaintances” are waiting in the portfolio – including, for example, Starburst from NetEnt or the popular Play `n Go slot Book of Dead, which has been causing a sensation for a few months now.
But there is also no lack of new games at Casino Heroes. If you want to try them out, there is nothing to stop you. It doesn’t matter whether you start directly with real money or take your time and try out the slots for free.
We have to praise Casino Heroes for its incredible transparency. The company provides you with all the information – regardless of whether you are logged in or not. Should any questions remain unanswered, you will be immediately supported by the customer service. We also had exclusively good experiences with this in the test.
This speaks for Casino Heroes:
- Licensed in Malta
- 3 islands to explore
- Exclusive bonus offers
- Play mobile at any time
- Complete missions and get rewarded
- Young and innovative
We really have to praise the Casino Heroes customer service at this point. The operators have made every effort to hire competent employees. These are obviously trained, because the expertise is immediately apparent. Even our deliberately mean questions, which require know-how in the industry, could always be answered correctly.
However, we did not always have the best experience with the accessibility of German-speaking employees. Often, only English-speaking team members are available to assist you. So, in the best case, you should equip yourself with a translation program early on in order to know right away how your adventure on the Casino Heroes islands will continue.
Casino Heroes gives you a new customer bonus of 100% up to €100 right from the start. All details about the bonus and the turnover requirements can be found on the casino’s website. For further questions, the Casino Heroes customer service is also available.
Deposits and withdrawals work much faster than expected at Casino Heroes. If you choose Trustly, you will sometimes even have your winnings in your account on the same day. Credits to Neteller and credit cards are also received after 48 hours at the latest.
If you like, you can of course also download Casino Heroes to your cell phone and play on the go. Even better is the web app, which does not require a download and thanks to which really every player can enjoy exciting slots, classics or live games – regardless of which operating system is used.
The mobile variant convinces with quality, good performance and exciting variety. If you do not install the app, you can access almost all games of the desktop variant without any effort. Bonuses are of course available to you on the go. You don’t even have to go to the PC for deposits and withdrawals, as all payment methods work without any problems on the go.
We really had a lot of fun with this test, because besides excitement, humor is not neglected here. You can always join the side of the heroes and fight for the really big winnings on the three islands.
Bonuses and rewards are not uncommon. This alone makes Casino Heroes a provider that keeps players happy in the long run. Of course, real excitement only comes with the use of money. After all, you can not only invest something, but also win a lot.