Casimba is a complete solution in which an owner passes on his wishes regarding design, game selection and functionality to a company that specializes in implementation and provision. White Hat Gaming has been offering these construction kits for the gaming industry for years and has several successful brands under its belt. You can find out how well they have succeeded with the internet arcade in this Casimba review.
In my detailed Casimba review, I check for you the games offered, the software of the website as well as the competence of the customer service and the payout rates of the games. There are also additional reviews for the important topics of payment processing and bonus offers, terms and conditions and the mobile app of the provider. In conclusion, with the help of my comparison review, you should be able to decide whether Casimba meets your requirements and preferences.
The range of games based on my Casimba experience
Based on my Casimba test, you can participate in over 1,000 slot games. These can be divided into two categories: Video Slots and Classic Slots. For this review, I would like to take a closer look at the individual game types and assess how Casimba fares in the online provider comparison.
Let’s start with the different game types in detail. After that, I will talk about the betting limits and payout rates. The second part of my Casimba experience deals with the technical topics of software, security, customer service and licenses.
Figures on the game lineup
With over 800 titles, slot games clearly form the basis at Casimba. In order to provide a particularly diverse selection of games, more than 50 game manufacturers and developer studios have been included in the offer at this Quickspin provider. In addition to the best-known titles such as Starburst, Gonzo’s Quest, Book of Dead or Bonanza from Netent, Microgaming, SG & Co, it is also worth trying out the games from the more unknown developer studios. For example, I recommend Samurai Ken by Fantasma Games or Trip Trap Troll by Zonelock Games or the Genesis Gaming online slots.
Mobile Casimba: Experiences with the mobile app
Everything that we did on the computer a few years ago, we can now do comfortably on the smartphone or tablet. Of course, this also applies to playing slots. Casimba has developed a WebApp for all mobile players among you, with which you can conveniently access countless games with your cell phone or tablet without installation and updates. Moreover, Casimba is one of the best Android game stores on the market. I put the Casimba WebApp through its paces in a separate Review. There you can read my Casimba experience with the app.
The betting limits at Casimba
Of course, every provider also has a target group to which the offer is primarily directed. Casimba pursues the strategy of appealing to the broadest possible mass of players. On the one hand, this naturally includes the so-called high rollers, who wager huge sums and are therefore often wooed by operators with bonuses and promotions. But on the other hand, it is primarily the many low-stake players who determine the daily business with smaller stakes. Websites are therefore well positioned if they allow and favor both very small and high stakes. After all, the fun of playing should not depend on the amount of the stake. For this reason, I have looked at the betting range for the different game types for you and can give you an assessment of how much leeway Casimba has compared to other providers.
For new and occasional players, I would like to make it clear right away at this point that based on my Casimba experiences, I can say that the Internet gaming hall offers enough room to try things out. For one thing, many games have a practice mode where you can wager play money and familiarize yourself with the rules of the game. On the other hand, the minimum stakes are comparatively low for all game types. For almost all slot games, the minimum bet is less than €0.50. For many slots, you can even adjust the bet per spin down to 0.01€. The adjusting screws for this are the coin value, the number of coins per payline – also called level – and the number of active paylines. At the other end of the spectrum, the maximum bets per round on slot machines are capped at €1 in most cases. This depends entirely on the game and game manufacturer, and there are some exceptions.
The payout rates in the Casimba test
Payout rates, also called Return to Player or RTP value, indicate what percentage of the stakes of all players is paid out to the players as winnings again. Each game has its own payout rate, which you can either look up in the game rules or in the help window for the respective game. The slot games have a wide variety of payout rates, as almost every one of the over 800 slots has its own rate. High RTPs can be found at Jack Hammer 2 with 97.07% or Mega Joker with up to 99%.
My Casimba experience with the website and software
In order to give reviews for the software at Casimba, I first looked at the structure and functionality of the website. This is lavishly designed and spruced up with animations and video sequences. The games are sorted into countless subcategories. For example, you can sort by game manufacturer, game type or popularity. There is also a search function that allows you to select individual games directly. This way you can also find NoLimit City Slots.
Casimba relies on a customized software solution from White Hat Gaming. The company specializes in complete solutions and operates numerous successful online gaming arcades. The client can decide which services to use, such as payment processing, customer service operation and, of course, providing games. You will learn more about this in the next section, where I take a closer look at the company behind Casimba.
Operator: Who operates and owns Casimba
Casimba is managed and operated by White Hat Gaming. White Hat Gaming itself is a trading name of the company Caddell Limited. Casimba is thus a proprietary product of the White Hat Gaming brand, which operates numerous platforms – including those on behalf of others. White Hat Gaming is headquartered in Malta and is considered the market leader in the market segment for gaming platform services. In order to expand their position, White Hat Gaming signs contracts with game developers to be able to integrate the latest trends and games directly into their platforms.
Can the provider convince?
Although White Hat Gaming is a young company with a founding year in 2012, it has quickly established itself on the market with 50 to 200 employees at times. With White Hat Gaming, gaming websites have the opportunity to set up a game offering with just one contractual partner. At the same time, developers can bring their games to a whole range of websites via White Hat Gaming without having to negotiate with each provider individually. Like White Hat’s contractors, I am convinced that they will be able to further expand and refine their offering in the future from this stable market position.
The customer service at Casimba: Convincing or still room for improvement?
Right at the beginning of my test, I had the opportunity to experience customer support at Casimba. Due to an error I made when logging in, I could not log in with my test account and had to contact customer support. Therefore, at this point I mention that you can only log in with your username and not with your email address. Also, unlike email addresses, usernames are case sensitive. Using Live Chat, I was connected to a customer service representative within a few seconds. I then had to identify myself briefly by giving my address and date of birth. This step is necessary to prevent someone from pretending to be someone else in order to obtain their user data. The identification was quick and I was immediately helped. The service employee was already aware of my problem and was able to point out the correct spelling even before I had completely described my problem to him.
In the later course of my Casimba test, I also contacted the customer support several times to test how they react to questions and problems. My inquiries were always processed with great seriousness and answered quickly. According to their own information, the German live chat is available around the clock, seven days a week. The customer support is one of the services that White Hat Gaming offers to its other partners as well, as part of its customized solutions. The support during my Casimba test was quite convincing and is accordingly also to a certain extent the flagship of the provider.
Security and license
Like many online gambling providers, White Hat Gaming is based in Malta. The reason for this is that Malta has adopted an extensive legal framework for remote gambling, which both players and providers can rely on. In order to operate a gambling website in Malta, mine requires a license for its operation. White Hat Gaming is listed under license number MGA/B2C/370/2017, which you can also look up on the Malta Gaming Authority website to verify. Also in the UK, White Hat Gaming holds a gambling license to operate in England. I was also able to find out from the UK Gambling Commission’s website that the provider did not have any violations or penalties registered in the past. Through the websites of the state gambling authorities, you can make sure that a provider has a clean slate. In addition to compliance with the law, the general terms and conditions that a provider issues to its customers are also always interesting. That is why I also write reviews for the T&Cs for all top providers like Casimba.
An operator is also obliged to protect your personal data and ensure secure payment transactions. To accomplish this, Casimba works with partners like Mastercard, Neteller or Skrill.
All traffic on the Casimba website and subpages is also encrypted with SSL to prevent unauthorized third parties from gaining access to your data. The security certificate is issued by the provider GeoTrust.
Casimba Reviews outside of the Review
When comparing providers based on criteria, there is always the risk that one is not sufficiently appreciated for services that do not fit into the evaluation scheme. For this reason, I would like to mention points here in which Casimba is particularly well positioned and include them in the overall rating.
Unfortunately, the young provider does not have any external awards yet, as it only started operations in 2017. But the provider does have a comprehensive bonus program with loyalty points for existing customers and instant wins, including a luxury vacation in Thailand.
If you are interested in Casimba’s bonus and loyalty offers, I advise you to take a look at my Welcome Bonus Review, where I go into detail about all the special promotions Casimba has to offer and explain the turnover requirements. In the Special Games category, there is a point for the particularly comprehensive game selection, which is based on so many different developer studios. This brings Casimba to a total of 5 bonus points, which is something to be proud of.
Conclusion: Top provider with super service and diverse game selection
It is no exaggeration to say that my Casimba experience was positive throughout. The large and quite diverse game selection is just one particular feature that allows Casimba to stand out as a provider with Elk Studios slots, for example. With high payout ratios and wide betting ranges, Casimba caters to all gaming preferences. The provider’s proprietary software also works brilliantly and is another quality feature alongside the competent customer support. Accordingly, my Casimba review is very positive and the provider deserves its place among the reputable online gaming arcades. I can only recommend that you definitely give the internet casino a try.
Questions and answers
So that you can start your adventure at Casimba without any problems, I have set up a FAQ section for you, which answers the most frequently asked questions. Although my experience report is already very detailed, it can always happen that individual aspects are still unclear.
Do I need a Casimba bonus code?
With some providers you can only claim the bonus offer if you enter the correct code beforehand. For the Casimba welcome bonus you do not have to accept anything else. It is sufficient if you accept the offer when making a deposit. You can read more about the best bonus codes in my separate Reviews.
How do I sign up at Casimba?
Of course, I have not only looked at the games, but also dealt in detail with the operator’s website. The Casimba login is really very simple. You click on ‘Login’ at the top right. Then just enter your username and password. Already you are in your player account.
What are the advantages and disadvantages of Casimba?
For a detailed Casimba review, I have dealt with the strengths and weaknesses of the operator in the conclusion. I noticed the large game portfolio, the good support and the many game manufacturers very positively.
Can Casimba games also be played on mobile?
During my test, I could only make good Casimba experiences with the mobile app. Not only with an Android, but also with an iOS operating system you can easily open the website and log in. Not only do you have the same functions as on the PC, but also a large part of the game portfolio.