Betstars is still relatively unknown as a bookmaker in Germany, but it doesn’t have to stay that way. Behind the Betstars label is concentrated gambling experience. The betting platform is an offshoot of Pokerstars. The seriousness and integrity are therefore 100 percent given. However, the day-to-day business is more decisive in the test. How do the Betstars experiences turn out when it comes to daily betting? Is the label merely an additional product of the poker website or can the betting provider come up with its own contours? Which betting offer is available? Is there a bonus for new customers? How do the deposits and withdrawals work? At what level does the customer support work? We have checked the bookmaker in detail for you in the following Betstars test. First of all, we found many positive points, but also some things that could definitely be improved.
The Betstars Spin & Bet feature, which allows you to increase your betting winnings tenfold, deserves a special plus. The feature is currently unique in the betting scene. No other competitor can come up with a comparable offer.
In our experience, Betstars’ betting offer is clearly geared towards the mainstream. Customers can choose from 20 to 25 sports, depending on the season. Thus, Betstars is not in the top 10 of the betting provider comparison, but covers the most popular disciplines and especially the most important customer wishes.
The portfolio is of course led by King Football. When it comes to the round leather, Betstars is very well positioned, especially in terms of breadth. First and foremost, of course, are the Champions League and the Europa League, as well as the top competitions from Germany, England, Spain and Italy. However, this is by no means the end of the line, on the contrary. Betstars is on the ball worldwide and has at least two to three leagues from the majority of states on the screen. The junior and amateur matches are also not completely neglected. In Germany, for example, it’s down to the fifth-class amateur top division.
Behind the round leather in the ranking of the disciplines are tennis, ice hockey and basketball. Here, too, the portfolio is almost complete. American football and baseball are also strongly represented. According to our Betstars experience, however, the real sporting exotics are completely dispensed with. For golf, darts or cricket, the betting offer is already at its maximum. The sports bets are rounded off by some offers from the areas of politics and TV entertainment.
In terms of the depth of the betting options, Betstars ranks in the secure midfield. In the most important soccer leagues, the bookmaker has a good 100 betting options per game on the screen. All relevant markets, starting from the goals over/under versions to the double chance and handicap bets are available.
Live betting: mirror image of the pre-match offers
Betstars live bets are a good reflection of the pre-match offerings. The bookmaker is visibly trying to call up a varied mix “in-play”. However, soccer, tennis and ice hockey clearly dominate here as well. Depending on availability, basketball, American football but also outsiders like cricket are added. On the positive side, the Betstars Spin & Bet feature can also be used live. Thus, nothing stands in the way of an additional profit push.
The design of the live center is enhanced with numerous statistics and additional information about the matches. The data can be ideally included in one’s own betting considerations. However, according to our experience, Betstars cannot yet offer an in-house live stream.
Note: The bookmaker now has a very attractive cash-out function, which allows betting slips to be settled prematurely live and in the pre-match area.
Bonus: Two free bets of ten euros each
The new customers naturally receive a Betstars bonus at the start. However, the new customer offer differs significantly in practice from the known offers of the top bookmakers. Betstars shows itself a bit British here, that is, it is set on free bets instead of a deposit bonus. Every new customer receives two €10 free bets to start with.
No Betstars bonus code is required to activate the new customer bonus. The amount of the first deposit also does not play a role in the granting of the welcome bonus. Nevertheless, you should exercise caution at the checkout. The two e-wallets Skrill by Moneybookers and Neteller are excluded in the terms and conditions. Anyone who uses these sports betting payment methods disqualifies themselves from the bonus program.
The basis for the betting bonus is the first own tip. This must be played in the amount of at least ten euros at odds of 2.0 or higher. Whether this is a single or a combination bet is up to you. Regardless of the outcome of this betting slip, you will subsequently receive two free bets from Betstars in the amount of ten euros each. Strictly speaking, this is a 200% Betstars bonus. The free bets will be credited within 48 hours. The free bets are to be redeemed within seven days.
You can place the free bets on all available betting offers at Betstars. There are no excluded sports or betting markets. However, it should be noted that the cash-out function and the spin & bet option may not be used with the free bets. You should further know that the stake always remains property of the bookmaker. In case of success, only the net profit will be credited to you. So, if you place your free bet of ten euros on a betting odds of 3.5, you will not receive 35 euros in case of success, but “only” 25 euros paid out. However, this amount is not subject to any further playthrough conditions.
The Betstars bonus is only valid for sports betting. It cannot be transferred to the casino or poker sector. Excluded from the promotion are users who have their residence in Albania, Armenia, Belarus, Serbia and Ukraine.
Betting odds: Odds key at just under 94 percent
We have gathered quite good Betstars experiences in the area of betting odds. The test showed that the bookmaker works with an average odds key of just under 94 percent. The offers are reputable and fairly calculated. Betstars does not yet reach the absolute market leaders, but no customer is fooled. For very important sporting events, the odds are always a small step up, especially for soccer. The betting odds can slip a bit in the frame sector, but they never fall into the dubious range.
It is striking that the bookmaker quotes all outcome probabilities in a balanced way. It does not matter in day-to-day business whether you prefer the favorites or the underdogs. Of course, this detail also ensures that Betstars can never offer the absolute best betting odds on the market for a certain game outcome. On the other hand, fans of combined bets should get their money’s worth. Another positive aspect is that the odds are relatively stable. Shortly before the start of a match, only minimal fluctuations can be determined in the Betstars test.
High betting odds are of course only one way to lead a sports betting strategy permanently into the green zone. Especially the high rollers will also pay attention to the winning limits. Betstars impressively outshines numerous competitors in the betting provider comparison here. The bookmaker can – per betting slip – come up with the following maximum winnings:
- Soccer: 000,000 euros
- American Football: 250.000 Euro
- Basketball: 250.000 Euro
- Ice hockey: 250.000 Euro
- Tennis: 250.000 Euro
The possible odds show at the same time that behind the betting provider is a company with high financial potential.
Security and seriousness: part of the Amaya Group and EU license
Strictly speaking, this is the Canadian Amaya Group, which is one of the absolute big players on the market. In Europe, the company’s activities have recently been merged into the “Stars Group”, which is managed by Rational Entertainment Holding in London. The gaming provider enjoys a worldwide reputation at best, mainly due to the success of Pokerstars.
Rational Gaming Europe Limited, based and licensed in Malta, is responsible for day-to-day operations. The EU license of the Maltese supervisory authority alone is sufficient to verify the seriousness of the betting provider beyond doubt. Betstars is a member of the ESSA, in which the best-known online bookmakers cooperate in the area of gambling manipulation and fraud prevention via an early warning system.
The regulations on data and customer protection are fulfilled. The sensitive information of the users is transferred via SSL encryption and subsequently managed offline, so that access by third parties is impossible. In the area of gambling addiction prevention, Betstars works together with external associations and enables users to exit the site for a limited period of time, for example. The betting portal bears a seal of approval from GamCare.
Payment methods: Deposits with direct debit possible
According to our Betstars experiences, the cashier menu was adopted 1:1 from Pokerstars. This point is very positive in the test, because it provides the desired variety. Those with a decent credit rating can even make their deposits via direct debit (ELV). This means that Betstars currently has almost a unique selling point on the market. Of course, the second top method in the sports betting sector should not be missing – PayPal. The cooperation with the American financial service provider is further proof of the bookmaker’s reliability. Skrill by Moneybookers and Neteller can be used as alternative e-wallets.
Also recognized at the checkout are Visa and MasterCard credit cards, the virtual Entropay card and the simple bank Maestro card. Bank deposits can be accelerated with the direct booking systems of Sofortüberweisung, with GiroPay and Rapid Transfer. The deposit offer is rounded off by the prepaid codes of the Paysafecard.
All payment methods that were previously used for a deposit are available as withdrawal methods, provided that this is technically possible. As an alternative, the normal bank withdrawal can always be used. Winning instructions are absolutely reliable. Customer requests are processed within a maximum of 48 hours. Within this time window, the credits are made in favor of the e-wallets. Bank transfers take a total of between three and five business days. All deposits and withdrawals are processed free of charge according to our Betstars experience.
It is still important that every customer must legitimize himself before the first withdrawal. For this purpose, the so-called KYC documents are to be submitted, consisting of a photo ID and a recent address confirmation.
Customer support: Email and small FAQ menu
The customer support is not yet the highest grade in the Betstars test. There are other bookmakers that work much closer to the user. Officially, Betstars employees are available around the clock. However, contacting them is still somewhat difficult, since they only work via email. A quick solution to a problem directly is not possible. There is no telephone hotline or live chat. So, if you want to get serious difficulties out of the way, you have to plan for a certain (negative) time factor at Betstars.
However, our tests have shown that written inquiries are answered within a reasonable period of time – usually within 24 hours. This response time is not outstanding but very respectable. It is positive that customers are not served with general standard texts. The service employees of the online provider address each question individually. The answers are consistently helpful and problem-related. The necessary friendliness is also not lacking.
We would not like to forget that the betting provider already provides the most important information in a clear, but quite concise FAQ menu on the homepage. The user can filter out the most important details about the bet types, deposits and withdrawals as well as the player account here.
By the way, those who already have an account at Pokerstars do not have to register anew at Betstars. You can easily switch between the sports betting, casino and poker sections. With their first bet, you can still activate the Betstars bonus, provided that the qualification criteria are met.
Website usability: layout takes some getting used to
The design of the website clearly differs from the competitors. Betstars goes its own way here, which does not present users with any problems, but does require some time to get used to. The homepage is not laid out in the usual sports betting layout. The most important sports – soccer, tennis, basketball, American soccer, ice hockey and volleyball – are anchored in the head menu. All other disciplines can be opened via the “A to Z” menu. The individual competitions are then displayed in the left section of the website. Before the country and league list comes, Betstars presents the most popular bets and favorites here. Especially with soccer, the variety of offers means that annoying scrolling is necessary from time to time. However, the page layout is not really confusing. The right edge of the screen is generally used by the online bookmaker for advertising. At the same time, there are quick links to the current highlights.
The homepage design is by no means a design masterpiece. Betstars relies on simplicity, which at the same time supports the clarity. In terms of color, a light background is used. Otherwise, the colors red and black dominate as known from Pokerstars.
Sports betting app: better mobile gaming
Customers have access to the complete betting offer on the go, without any restrictions. All sports, leagues, markets and options are available on mobile. Those who place their Betstars bets via smartphone or tablet have the full betting options. At the core of the Betstars app are of course the live bets, which are presented directly in excerpts on the homepage. Here, one or two screen touches are sufficient to place the bet. The side functions are, of course, also mobile-integrated. Deposits and withdrawals can be processed effortlessly, with minor restrictions in terms of payment methods. New customers can register via smartphone or tablet. The account management and the betting slip history can be opened and edited if desired.
Technically, Betstars relies on classic, native sports betting apps for iPhone, iPad and Android. The iOS version can be downloaded from the App Store. The Betstars Android app has to be downloaded from the homepage. In addition, there is an optimized website version, which in our Betstars test was compatible with all common end systems, including Blackberry and Windows Phone. An app download is therefore not absolutely necessary. The customer can change his terminal device at any time. He will encounter an identical navigation interface every time he dials in.
Betting tax: 5% of every betting profit
As a reputable betting provider, Betstars in Germany cannot avoid the betting tax. Like any other bookmaker, Betstars has to pass on five percent of the turnover directly to the tax office. However, the betting provider does not pass on these costs completely to its own users, but only charges the sports betting tax on winning bets. Who drives his betting slip against the wall, does not have to come up additionally still for the tax amount. However, if a bet wins, Betstars retains five percent of the gross proceeds. The calculation model is considered reputable and is applied in this form by the majority of top bookmakers.
We would like to show you the Betstars tax in concrete terms. Assuming you bet 50 euros on a betting odds of 2.0, your possible gross profit is 100 euros. The betting tax of five euros (five percent) is deducted from this amount. Your betting account will be credited with an amount of 95 euros.
Conclusion from the Betstars experience report: Attractive betting offer in a reputable framework
The Betstars test turns out to be very positive overall. The bookmaker can serve with a very good overall offer, which is primarily tailored to the mainstream. The betting offer is led by the usual top sports and is also competitive in depth. The live betting is a reflection of the pre-match sector. The betting odds are balanced and on a high level, only the absolute highlights are missing. The new customer bonus does not yet land on an absolute top place in the betting bonus comparison. With two free bets of ten euros each, Betstars is clearly behind the market leaders. The customer support works on a very good level, but is unfortunately only available via email. According to our experiences in the Betstars test, top marks are given for the free payment offer, which is led by PayPal and direct debit. The design of the website is still not a real treat in our view. The mobile Betstars offer earns very good marks, as the betting provider is technically represented on “all channels”.
There are no two opinions in the Betstars experience regarding the reliability. The betting security is given by the EU license of the Malta Gaming Authority and due to the affiliation with the Amaya Group.