- Live Casino, Table Games & Slots
- Unlimited payout
- Optimized for mobile devices
- Live chat open 24/7
- not available for many countries
Bet365 was founded back in 2000 – not as an online casino at first, but as a bookmaker. Today, both products excel, and in the meantime, Bet365 Casino can actually count itself among the best providers of its kind.
By the way, the name says it all. Both the games and the customer service are available 365 days a year.
Reason enough for us to take a closer look at the company. Unfortunately, you search in vain for an About Us page, which we were happy to use as a starting point for our test with the competition. So the only thing left to do is to search for clues ourselves.
Together with you, we dare this expedition and want to find out what advantages and disadvantages Bet365 has to offer as an online casino.
Detailed Review of Bet365 Casino
The operator of Bet365 Casino is Hillside Gaming LP, a group still unknown in this country and based in Staffordshire, Great Britain. The license was granted to the gambling company in Gibraltar. Regular checks of the budget take place there, so you can be sure to actually receive your fairly earned winnings immediately if you want to. Even at first glance, the Bet365 online casino made a solid, reputable impression. However, we are not swayed by that alone.
It was important to us whether the casino can really convince in all test criteria, which have proven themselves in our daily work with gambling companies. We will also present more detailed information in separate tests, so that you can get a holistic overview without having to search for answers yourself. We can already say that Bet365 Casino has earned its place on our portal – not only as a casino, but also as a bookmaker!
1.) The odds
Of course, you should also check the chances and risks at the Bet365 Casino. Our goal is to give you as good an impression as possible of the winning odds, but also of theoretical payout odds and the actual probabilities.
There is no question that fairness is just as important in the Bet365 Casino as it is in sports betting. A big advantage here is the cooperation with renowned developers such as Playtech and NetEnt. After all, they have been very successful for years, and not without reason. All providers represented at Bet365 owe their popularity to the fact that they guarantee players a solid and fair basis. Thus, it is also quite possible for you to achieve high winnings with little financial effort. The theoretical payback rate is rarely less than 95% – if at all, then only for slots with million dollar jackpots.
The fact that transparency is one of Bet365’s great strengths is something we have already noted several times in our tests. Even as a guest, you can look around the pages and find out more about important topics such as win rates or payout rates. In the free games, these values are also displayed to you. This testifies to fairness and seriousness, from which you can already benefit in the first few hours.
Of course, the free games are played under the same conditions as the real money mode. After all, you should get a realistic impression of which slots, classics and live games are particularly worthwhile. The fact that the RTP is a bit lower for jackpot slots is not unusual. Bet365 and its software partners clearly manage to keep chances and risks in balance. With a bit of luck, you’ll be successful in the very first rounds of play – just like thousands of players before you.
Some developers, for whatever reason, have chosen not to specify the RTP. If you want to know more, the Bet365 Casino customer service will help you. German-speaking employees are available to you here around the clock. Not only do they have the highest level of expertise in games, bonuses and technology, but they are also relentlessly honest when it comes to the question of whether the selected game is worth it in terms of payout rates.
This is possible via live chat, hotline and also via email. In the Bet365 support test, the response times were exemplary. After a few minutes you will receive answers and can then venture to the first game stakes with a good feeling. Of course, the free Bet365 gaming offer is also available at any time – freely according to the motto “Everything can, nothing must”!
These games at Bet365 Casino are worth playing:
- Age of the Gods
- Jackpot Giant
- Gem Heat
- All Bets Blackjack
- Epic Ape
All categories, which have of course been extensively tested by us, perform just as well in terms of Bet365 odds as they do with the payout rates. The latter are rarely below 95% here, so it can be well worth investing a few euros in the game.
It goes without saying that you will not become a millionaire with every game. Nevertheless, both the winning odds and the payout rates are solid. With that, you can do well even as a beginner. Let’s just assume that you bet 50 cents in games like Jackpot Giant. Even this minimal amount is enough to secure a chance to win a jackpot worth millions. You can calculate the odds for yourself.
Thanks to fair payout rates, sooner or later everyone gets their money’s worth at Bet365 Casino – not least high rollers, who also have a few doors open to them here.
2.) The game offer
Of course, you will want to know what games are to be found in the Bet365 Casino at all and whether they are versatile enough to justify registration. In fact, for a long time, the operators have relied solely on casino games from Playtech.
But now, other developers have been given a place, ensuring that there is neither a lack of variety nor excitement. For example, the top games from manufacturers such as NetEnt, Elk Studios and other brands that have rank and name in Europe are also part of the party. Therefore, the casino cannot be accused of being monotonous.
In addition, you are offered sports betting, poker, an extensive live casino and other options. The live games have been independently tested by our editors at Casinotest.de. In the virtual area, the 1,000 mark in slots and classics was almost cracked, so that you can still play varied games after weeks.
3.) The Live Casino
To learn more about Bet365’s live casino offer, registration with this provider is essential. The registration itself will cost you at most five minutes of your valuable time. Afterwards, you will directly get a first glimpse into the world of live gaming, which is provided to you here by the renowned provider Evolution Gaming.
Depending on the time, you will have to wait a few seconds until the games are loaded. However, Bet365 Live usually allows you to get started quickly and easily. In the sections Roulette, Blackjack, Spin A Win, Baccarat, Dragon Tiger and Co. you are offered plenty of gaming tables between which you can choose to your heart’s content.
As usual, however, participation in Bet365’s live casino is only possible once you have deposited money. Until then, all you can do is watch the action and get a first impression.
4.) Deposits and withdrawals to the customer account
That we give the company such a high score in the area of deposits, has a good reason. You can choose from many deposit methods at Bet365, all of which can be classified as safe, fast and reputable. With few exceptions, your deposited amount is credited in real time. There are basically no fees – at least on the part of the online casino.
When depositing at Bet365 Casino, it has become clear that Bet365’s offer is definitely also aimed at beginners who do not necessarily want to spend a lot of money. If you choose the right payment method, then 5 euros is usually enough as a minimum deposit.
There are upper limits set by the operators, but the maximum possible 150,000 euros per transaction are actually invested by the fewest who sign up here. Finally, the game itself does not demand huge amounts from you, so that you can play for quite a while even with a small deposit.
If you want to use the Bet365 welcome bonus, then 10 euros is the minimum amount you should invest. On the subject of starting credit, we will gladly tell you a little more in our test. We have to praise the provider for providing you with detailed information on all payment methods. For example, if you are interested in systems like Neteller or Skrill, the casino will give you the opportunity to set up a corresponding account directly.
In general, there are some requirements that need to be taken into account. The most important point is that you can only deposit if the payment account is issued in the same name as your player account. Foreign accounts cannot be used for security reasons.
We do not recommend check payments at this point. For one thing, you would then have to deposit at least 150 euros, and for another, it takes up to 28 business days before the money is credited to your player account. Most alternatives, on the other hand, work in real time. This way, you can start playing your favorite games immediately and get the chance to win real money right away.
There is good news and bad news at this point. The bad one is that payouts at Bet365 do not work indefinitely. A maximum of 70,000 euros will be issued to you by check, otherwise the upper limit ranges from 2,500 to 50,000 euros. Precisely because there are big differences between the withdrawal methods, it is advisable to deal with this issue even before making your first deposit. After all, it can always happen that a big win spontaneously falls into your hands.
If you have previously deposited with systems such as Paysafecard, it will take forever before you receive your complete winnings. At least: The still young MyPaysafecard is actually offered as a payout method here. If you set up an account with the service provider, you can deposit as usual with the credit cards available in stores and secure your winnings on the wallet-like customer account right away.
We have to praise Bet365 Casino for the fact that many withdrawals are carried out within 12 to 24 hours. Once the corresponding transaction has been processed, the money usually lands in your account immediately – at least with methods like Neteller, Skrill and Entropay.
If you have opted for an option with which no payout is possible, you have to rely on the classic bank transfer. The disadvantage is that here up to 10 business days are given as processing time. After that, you can expect two to three more days before the money arrives.
Overall, it is exemplary that Bet365 offers so many methods and options at all. Depending on your choice, you can even claim winnings from as little as 5 euros. Before that, however, the turnover requirements must be met – provided you have claimed the online casino’s welcome bonus.
This is how winnings withdrawals work at Bet365 Casino:
- Bank transfer
We could not identify any real disadvantages in the test – apart from the sometimes long processing times. The operators talk about several days, but we had our money in our accounts or wallets quite quickly with all methods. The limits are also solid.
5.) The customer service
You are supported in the Bet365 Casino around the clock – of course in German. For customers, in addition to the hotline, many other contact options have been set up, which have proven themselves over the years. The live chat is especially popular. It makes it easy to ask follow-up questions if something is actually unclear.
All in all, the operators can be praised for their competence. In the endurance test, it quickly became clear that the employees do not simply provide ready-made answers. They have all been extensively trained and will help you even when things get complicated. This even applies to technical questions, which are in fact one of the most common concerns.
How to reach Bet365 Support
- Phone: The customer service can be reached by phone at any time. For players from Germany, the toll-free number 0800 – 12 365 365 has been set up. According to the operators, you can also talk to Bet365 Support at night and on weekends, and they will help you competently. In addition, an international hotline has been set up, which, however, does not play a major role for you.
- E-mail: You send your mails to firstname.lastname@example.org, provided that it is not an overly urgent matter. The company endeavors to answer messages by e-mail within 24 hours. If you need quick help, it is best to switch to the alternatives.
- Live Chat: Bet365 has also set up a live chat for you, of course. It is available around the clock just like the free hotline. You can ask unrestricted questions about bonuses, games, technology and Co. The assigned employee will stay with you in the chat until everything has been clarified. If there are any questions later on, you can restart the live chat at any time without any problems.
We have to praise Bet365 already because the customer service is really knowledgeable and also responds very quickly to inquiries – regardless of whether you contact them by phone, mail or live chat. In addition, there is a detailed FAQ page, where you can already find the most important answers. In most cases, this will even save you the trouble of having to talk to them in person.
6.) The website
The design of the Bet365 is simple and well structured. On the Bet365 website, you will find your way effortlessly even without prior knowledge. At the very top right you have the opportunity to register as a player or – if already done – log in. But even without an account, it is possible to access all areas of the Bet365 Casino website.
First of all, the company’s products are listed. You can choose between sports betting, live betting, the casino, live casino, other games and poker. Directly below that, further links are listed so that you can already get an overview of promotions, the loyalty program and the like. There is still the possibility to install the Bet365 software. However, this is not a must, because you are also offered plenty of games and promotions in the browser.
Once you have opened your preferred area – in our case the main casino – Bet365 will guide you to the individual game categories on its perfectly thought-out website. And of course, there is a search function here as well, which makes it easy for you to get started with your favorite games right away.
7.) The Casino App
Mobile entertainment is also a big priority at Bet365 Casino. The operators have not entirely decided against native apps. The good news is that you can conveniently use your mobile browser to play here. Which operating system your smartphone or tablet uses is of secondary importance. Games are released directly after registration, so you can access them without any effort.
If you are already registered, you can of course log in with your usual data. There are apps to be found at Google Play, but these have nothing to do with the actual mobile casino, but rather serve to inform you about sports betting and the like. The advantage to Bet365 Mobile is that you don’t have to miss out on any games while on the go. Almost the entire portfolio is available to you on the mobile device – regardless of whether you prefer sports betting, slots, virtual tables or the live casino.
Personally, we think the mobile website is better because, contrary to what it says, not only Android and iOS users get their money’s worth here, but also those of us who have opted for a Blackberry, Windows Phone or other devices. The apps themselves are not available on Google Play, but can only be downloaded from the Bet365 Casino website. However, you will then have to do without numerous games.
Bet365 Casino is available for mobile use on the following devices:
- iPhone and iPad
- Samsung Galaxy
- HTC, Sony, LG and Huawei
- Windows Phone and others
The fact that the range of games on mobile is always a little smaller than on the PC, that does not detract from the fun of playing at Bet365 Casino. Despite everything, you have the option here to choose between several hundred slots and classics. The live tables are also open to you on the go. However, unlike the other gaming options, these require that you have deposited money. Free live games are offered at Bet365 just as little as in other online casinos that we have tested so far.
Overall, the mobile website makes a good impression. It is pleasantly structured and thus ensures easy handling – even and especially if you do not have too much experience with mobile casinos yet.
8.) The new customer bonus
The bonus offer of Bet365 Casino for new players is admittedly not the highest ever. For this, you have the advantage of not having to fulfill too complicated turnover requirements. For the first day, the Bet365 Casino gives you a 100% starting credit up to a maximum of 100 euros.
A deposit of €10 or more is required – depending on whether you want to start cautiously or take full advantage of the offer. The credit will only be issued if the bonus code “BONUS100” is entered. You must not forget this in any case, otherwise the offer will expire.
The terms and conditions are written in an easy to understand manner. You are welcome to read through them at your leisure. Once you have claimed the bonus, the first game can be started right away. First, your own balance is used up before it goes to the bonus money. As already mentioned, you also have to fulfill turnover conditions here. Since Bet365 only gives you 30 days, you should definitely focus on slots during these first weeks. There, all wagers are fully counted towards the bonus turnover.
Bonus money and your own budget should be wagered a total of 15 times within the said 30 days. An example: You deposit 30 euros and receive 30€ starting credit from Bet365 Casino. As soon as you have wagered a total of 900 euros, all conditions are fulfilled and you can look forward to your first payout – if you request one.
However, the example calculation only refers to slot machines. If the choice falls on keno and other games instead, your bets will only be partially credited. Accordingly, it takes longer to meet the target. Overall, the targets can be described as fair. Despite everything, of course, a little perseverance is required. If you do not enter the bonus code, you will automatically play without turnover requirements. This can certainly have its advantages as well. However, you can’t really go wrong with extra credit – especially since we consider Bet365’s offer to be absolutely fair.
Details about the Bet365 Casino welcome bonus – that’s what matters:
- 10€ minimum deposit
- Bonus code “BONUS100”
- 100% bonus possible
- Maximum total bonus 100 euros
- 15-fold turnover of bonus and own money
- Bonus offer expires after 30 days
9.) Security: how reputable is the Bet365 Casino?
We have already reviewed a lot of online casinos and looked at how it is about the “bare” facts. Bet365 surprised us in several respects. There is no question that this is a giant of the gambling industry.
The fact is that more than 3,000 employees are employed here – to cater to an incredible mass of players. Of more than 20 million registered users, the majority are regularly active. Especially in the evenings and on weekends there is a lot of activity. This speaks not least for the seriousness of the casino. And after our major check, there is no longer any doubt about this either.
As a bookmaker, Bet365 has already earned an outstanding reputation many years ago. This is continued in the casino area. Versatile players from top brands such as Playtech, a successful live gaming concept as well as changing promotions, thanks to which even long-time customers always get their money’s worth, speak for the registration. Obviously, the acquisition of new customers is a bit in the background here – if you compare Bet365 with other groups. Rather, the operators are concerned with keeping the already registered users happy. This definitely seems to work well.
Of course, we also checked the license of the online casino provider. It was issued by the Gambling Commission in Gibraltar, which enjoys a very good reputation. Strict monitoring of the company takes place here on a regular basis. In order to receive a license at all, Bet365 had to show quite a high capital. Moreover, Bet365 odds and payout rates are under control, so as a player you can be sure to experience fair odds – and that in all gaming areas.
There was hardly any reason for criticism during the entire time we were busy testing. In fact, the Bet365 welcome bonus could be higher, but Bet365 has also taken care of this. On the one hand, the turnover requirements are easy to fulfill, and on the other hand, you regularly benefit from additional offers that can be claimed optionally.
When we do a fact check, the topic of player protection is always at the top. Unfortunately, many online casinos do not take it very seriously – mostly because they are primarily concerned with their own profit. Bet365, on the other hand, ensures a reputable reputation, because here the player is in the foreground. If necessary, customers are banned to protect them from themselves.
The motto “The customer is king” is true here in any case. It is also a fact that employees will approach you very quickly should you behave conspicuously. This also applies to excessively frequent deposits and stakes that seem excessive even for a high roller.
For the Bet365 fact check, we ourselves did everything we could to test the patience of the company. We quickly had our first conversation with Bet365’s customer service, who pointed out the dangers associated with our deliberately excessive gambling behavior in a friendly but firm manner. There is no doubt that the team behind the scenes knows what they are talking about.
The operators are actually doing a lot to protect you and thousands of other players in the best possible way. At the same time, it is important to offer fair odds and solid payout rates. In all these points, Bet365 has convinced. The facts clearly speak for the casino provider.
10.) The sports betting
Long live the sports! This is obviously the motto of Bet365. Bets of all kinds are available to customers here in huge variety – including the even more exciting live betting. So it’s no wonder that Bet365 is one of the big “players” in the industry.
For years, the Brit has been one of the most popular bookmakers on the net, which is not only due to the large betting offer. Bet365 also has many other strengths in the area of sports betting- including:
- An attractive odds ratio
- Innovative live betting with many streams
- Betting bonus in the form of credits
- Sports betting licenses from different countries
In addition: While Bet365’s online casino is currently not available to customers from Germany and alternative casino providers have to be used here, sports betting can be done at Bet365.
11.) Our experience with Bet365
Actually, Bet365 was nothing more than a bookmaker. In 2001, however, the operators decided to expand their product range to include a delightful online casino. In the Bet365 gaming offer, you will find games from well-known manufacturers – including NetEnt, Elk Studios and several others, for example. In short, the company has quite specifically addressed the growing needs of its players.
The company clearly lists the gaming conditions. Of course, those who violate them will have to face certain consequences. Otherwise, it is really easy to sign up at Bet365 Casino and start playing there for the first time. Should any questions arise, you are basically never alone here. Most topics are already clarified by the FAQ page.
This makes it even easier to devote yourself to the slots and classics right away, which are available in abundance at the provider. Boredom did not become our tests even after weeks – a sign that the concept of Bet365 is really well thought out. Also in favor of the provider is the fact that deposits and withdrawals work smoothly. Just five euros are enough to try your hand at the games on offer. Those who want to pay more can of course do so.
Just 10 euros is enough to qualify for the welcome bonus. This may not be the highest ever, but the turnover conditions can be described as absolutely fair and easy to fulfill. It quickly becomes clear that Bet365 has more strengths than weaknesses, especially in its function as an online casino. In most points, our personal impressions coincide with the information provided by the operators on the casino website.
Since Bet365 was successful as a bookmaker early on, it still continues with sports betting – to an extent where most competitors have to pass. Both the Bet365 odds and payout rates are simply outstanding here.
If you are looking for further alternatives, you can try your luck at live betting, the live casino, instant games and poker.
Here is an overview of all the plus points that speak for the Bet365 Casino:
- Many games can be used with just a few cents bet
- Solid bonus – fair conditions
- Security is very important here
- Official license in Gibraltar
- Customer service available around the clock
- Pleasant website structure for simple handling
If you have no previous experience with online casinos, you won’t be able to do much with win rates. The same goes for payout rates, which in the case of Bet365 are rarely less than 95%. This means that the online casino distributes around 95% of all earnings to players – in the form of winnings, the type and number of which are determined by random generators.
Fairness we can sign at this point, because we have had very frequent successes, especially in the area of slot machines. Certainly, we are aware that chance is behind it. However, this apparently means it very well with customers at Bet365 Casino.
Support is provided around the clock at Bet365 Casino – by trained, German-speaking staff who are very individual in their approach to each and every customer. Questions are not simply answered according to a pattern, but we always had the feeling that the employees take a lot of time to completely satisfy us.
We were particularly fascinated by the good accessibility. Even for a reply e-mail, we rarely had to wait longer than half an hour. The live chat and hotline are available even faster.
For our part, we already had a good feeling during our first visit to the Bet365 online casino – and an all-around positive overall impression. The fact is that those responsible do not promise you too much. On the contrary, our expectations were even exceeded in some points.
There is neither a lack of gaming options nor bonuses in the casino. The German-speaking customer service, which does everything in its power to answer your questions and help you with technical problems around the clock, is particularly outstanding. You can also make payments without any complications. The specified limits are interesting for beginners and high rollers. With this alone, Bet365 Casino reaches a superior target group. At the same time, the company cuts a good figure as a bookmaker.
Tip: Bet365 definitely cuts just as good a figure as an online casino as it does as a bookmaker. That you get everything here from a single source, speaking for the registration. In addition, there are not many companies in the industry that allow you to start from 5 euros deposit amount. All in all, enough reasons to opt for the casino.