- Provides live chat and email support
- Proven fair by independent audits on software platforms
- Various languages available
- Mobile-friendly casino
- Not available for players in different countries
- Live chat open from 12:00 to 24:00 CET
Our experience report evaluates a bookmaker that is probably only known to a few users active on the German or German-speaking betting market. In our opinion, this is due to the fact that b-Bets has so far earned its spurs as an online casino provider. One more reason to take a closer look at the sports betting offer of this bookie. Introductory info is hard to find. Like many other competitors, the bookmaker b-Bets has a license from the Malta Gaming Authority. Furthermore, the company has applied for a license from the Curacao E-Gaming Authority. However, we could not find any special information about the company headquarters or the managing directors. This is an indication, which we will discuss in more detail in our “Seriousness” section. First, however, other categories are the focus of the evaluation catalog, such as the available betting offer, the payment options offered or the live betting repertoire. Here you can read our experiences with the betting provider b-Bets.
Betting offer – test results show effort for more depth
Our research has shown that the Malta-licensed bookmaker could not keep up with the very big ones in the industry in terms of betting offer, focusing instead on the core business and offering hardly more than 15 sports for a long time. However, a clear further development can be seen here. Of course, we can only rate this topic positively. While there used to be only about 15 different sports in the bookmaker’s repertoire, this has now been increased to 20 – and the trend is rising. In addition to the classic disciplines such as soccer, tennis or ice hockey, exotic sports such as field field hockey, cycling or even water polo are now also available. The number of events on offer is impressive, especially in the case of King Football. With almost 53,000 games offered, the bookmaker clearly outshines other bookmakers, but cannot quite keep up with the best in the industry, which is naturally reflected in our rating in one or the other point deduction. However, it is also a fact that the bookie has caught up in other sports. Almost 1,400 games in basketball in the betting offer have positively surprised us in our test, the same applies to ice hockey, where our experience has shown that the bookie is also appealing with almost 3,200 games. Of course, we also examined the depth of the betting offer. We will start with the number of leagues that are available at b-Bets. Here you do not have to hide – again taking soccer as a reference. In countries such as Germany and England, bets can be placed up to the 4th level of performance, in Spain this applies to the first three divisions, while Italy is “only” represented up to Serie B. A large part of the European countries is also represented by its two highest leagues, accordingly, there are hardly any cutbacks in this topic. In terms of betting markets, this is more the case. Here again, it is noticeable that the young bookmaker is still lagging behind the industry giants somewhat. We were able to determine that for a single event of the German Bundesliga just less than 100 markets are offered, while some competitors have a value of over 150 on the credit side. These differences are even more striking in other leagues, such as England’s Premier League. Accordingly, we have to deduct one or the other evaluation point in terms of betting offer and award 17 out of 20 points in this category.
BETTING QUOTAS – Good test results in soccer, clear cutbacks in other sports
In this topic, we have tried to focus on the odds key of individual match days, that is, that percentage that will be paid out to your account if you win. For this purpose, we have taken a look at the values of the current round of the German Bundesliga. Here, our rated bookie lies at percentages between 92 and just under 94 percent. If you stick to the rule of thumb that you can speak of a very good odds ratio from the latter value (94%), then there must be slight deductions in this category as well. However, it also became apparent that the payout ratio rises in parallel with the attractiveness of the sporting events. For a top match in the Premier League, the odds key was over 94 percent. For other duels of the same round in the same league, lower values were again evident. We have also included other sports in order to determine a possible focus on individual disciplines and to recommend or advise against betting on them. In basketball, the odds were only just over 90 percent, a percentage with which you as a customer can by no means be satisfied and here the Review naturally leads to points deductions. That the focus is clearly on soccer is also shown by our results in tennis. Here, only individual games can really be highlighted positively, on the whole, the odds key values also move in this sport at just over 90%, also not a value with which to attract customers. Due to the concentration on a single discipline, we are forced to deduct one or two rating points. We therefore award 15/20 points in the betting odds category.
LIVE BETS – test results show need to catch up
The live betting offer can definitely convince. At the time of our evaluation, we were able to determine just over 40 events that were offered in the live center. However, the clarity of the Live Center caused us to deduct one or two points from the maximum score. Because: A breakdown into individual sports is not to report in terms of Live Center, as well as the Live Calendar provided by many other bookmakers. Differently it behaves with the likewise in the column live bets offered Sub menu of the forthcoming live meetings, these can be arranged very well after disciplines. A clear need for points deduction can be reported in terms of betting markets in the offered live bets. During our evaluation period, only just over 10 betting markets were available for many callable matches. The repertoire of bets to be placed was therefore more than manageable. Of course, this number will increase on intensive weekends with many events, but b-Bets cannot receive the same ratings that we give to the best bookmakers in this category. Their values in terms of live betting betting markets are sometimes over 50, in some cases even in the low three-digit range. Interesting to observe was the fact that the number of markets offered hardly differed from sport to sport. Regardless of whether it was soccer, tennis or basketball, it was always around the already mentioned value of just over 10 markets, so we still see a clear need to catch up here. For this reason, we also award only 6 out of 10 possible points in this category.
BET BONUS – Our b-Bets test shows innovative measures
Regarding the betting bonus do not coincide in some points at all with what we have evaluated and analyzed in our betting provider test so far. At first glance, the b-bets new customer bonus reads like a classic welcome offer. A newly registered user receives a 100% bonus on his first deposit up to a maximum amount of € 150. Also in terms of minimum turnover, we could not find any innovations in our b-bets test. You have to wager the total amount – i.e. your 1st deposit of at least € 10 + the bonus granted – 8 times. A value that is significantly lower with other providers. A plus point: b-bets breaks down the bonus conditions using a concrete example, a form of transparency that we could not report in all of our Reviews. According to our experience at b-bets, the minimum odds are currently 1.80. You have a total of 30 days to fulfill the bonus conditions. What stood out positively in our experience report was the fact that the betting provider offers its customers a buy-off option. One example: During the conversion, you are allowed to make a withdrawal, but only in the amount of your turnover progress. For example, if you have reached 80% of the turnover requirements, then you are allowed to cash out 80% of your winnings the rest remains with b-Bets, so to speak as a “prize” for the bonus conditions not yet fulfilled. In the case of this, however, we must also report less positive experiences. Because: In order to claim the bonus, bets with at least 3 possible outcomes must be played. If you choose multiple games to fulfill your bonus conditions, you are not allowed to bet twice on the same outcome. Whether you lose or win a bet, the bookmaker will grant you so-called BidBets. These are calculated on the basis of the deposit you have made for a placement and the odds of your bet. You can find more details about this on our specially created b-Bets bonus page. Minimum turnover and required minimum odds are deductions, and the restrictions on bet types and markets make it difficult to fulfill the bonus conditions. On the other hand, the buy-out option is a positive feature. Therefore, we award 7 out of 10 points in this category.
USER FRIENDLINESS – b-Bets test shows focus on casino offer
PAYMENT OPTIONS – Many options in our b-Bets test
Here we have to give a positive testimonial in any case. This is due to the fact that we could find all of the payment options provided by provider clearly presented on a separate page. This is available in the footer of the sports betting home page. A novelty compared to other providers on the market: b-Bets is by no means stingy with information about the individual transfer options, instead we were able to find out basic facts about each individual option. From the classic instant transfer to the same via various credit card providers such as VISA or Mastercard to the most popular e-wallets, the world of payment options is open to the customer. In addition, our experience in this area has shown that even the options not always available at other industry members, such as Skrill and Neteller, can be selected without any problems. It is also stated in the introduction what to look out for if you want to recognize and select a secure payment. This is done by referring to the “https” domain. The minimum deposit in our test was € 10, a value that can thus show the usual market level. Even somewhat “exotic” options such as E-PRO or Entercash find their way into the bookmaker’s repertoire. The duration of payouts is with 1-2 business days slightly above the average in the industry. We have to make small deductions in our evaluation of this category due to the fact that we could not find out any information about possible fees. All in all, however, b-Bets performs very well in this section of our Review. We award 9 out of 10 points.
CUSTOMER SERVICE – Who speaks English, is clearly at an advantage
Here, too, we must praise the bookmaker in principle. The possibilities of contact are quite diverse. The young bookmaker obviously cares about its customers. Already in the “header” is offered on the far right a separate section “Contact”, through which one immediately gets to an e-mail form, which is coupled to the address support@b-Bets.com. In this form, the name, the e-mail address as well as the user name of the customer must be entered, which means a small restriction for non-registered users. However, these can get in touch with the bookmaker via the live chat. The live chat window can be reached quickly and easily via the sports betting home page as well as again the “Contact” section and can accordingly be rated positively. In addition, you will find clearly structured FAQ. A shortcoming is – as already indicated in the customer service – regarding translation and language. Thus, the mentioned FAQ are again only in English, also the instructions in the live chat are not available in German or other languages despite the selection of another language version. In addition, the option of contacting the site by phone is missing for absolute perfection or a full score. Accordingly, we award 8 out of 10 points in this evaluation category.
SERIOSITY – Good approaches, but still expandable
As mentioned at the beginning, we are dealing in this experience report with a bookmaker that has a Maltese license as well as one from Curacao. Like many other betting providers, b-Bets is also committed to fighting gambling addiction and offers its customers support in this case. However, according to our experience reports, such statements are almost part of the good tone for a positive rating. The fact is that other competitors are one or two steps ahead in terms of certification. Also, we could not find any sponsoring activities of the bookmaker. We would like to positively emphasize the fact that b-Bets places a lot of value on security in terms of payment options, which for us is a clear sign of serious and committed work. Nevertheless, all in all, they have not quite earned the full score in this category either, we award 9 out of 10 points.
Through our research, we can give the all-clear in terms of betting tax – with reservations. Currently, it does not seem as if the bookmaker would charge its customers with this very tax, accordingly, the full profit would be paid out. However, since hardly any statements were made about fees and other costs incurred in the terms and conditions, this information should be treated with some caution, we consider it by no means impossible that fees are charged in isolated cases.
FAZIT – Air to the top above all with the main categories