- Includes an amazing number of games from different platforms
- Compatible with desktop and mobile devices
- Live support available 24/7
- Secured with SSL encryption
- Proven fair by independent audits
- Live dealer available
- Not available for players in Belgium, France and some other regions
- No phone support
According to its own statement, 21 Casino is dedicated to the finer things in life and does everything possible to make you feel at home in the virtual gaming hall. 21 Casino opened its virtual doors back in 2015 and has established itself as a trustworthy virtual casino over the past few years. According to my 21 Casino experience, there is a lot on offer here when it comes to casino games, live casino and customer support.
Surely some of you have already heard of 21 Casino, which operated under the name “Twenty One” before 2015. In my 21 Casino review, I take a look at the games offered, the welcome bonus and also the customer support. In addition, I take a closer look at other areas such as the company and, of course, the license, in order to create my 21 Casino review as accurately as possible.
21 Casino game offer: Diverse offer with great filter options
The experienced players among you know that the game offer in an online casino is an important point in a review. The 21 Casino is also aware of the fact that players do not want uniformity, but demand variety. For this reason, 21 Casino provides an extensive range of games, which offers entertainment at all levels. The creators were clever and created several filters so that everyone can quickly find the game they are looking for.
Over 1000 Games to choose from
The 21 Casino offers well over 1000 games, which are divided into individual categories. Thus, you will quickly find your way around the portal and get to the desired game with just a few clicks. In addition, there is an integrated search, which allows you to call up the right game right away.
My 21 Casino experience shows that not only the slots section, but also the live casino is very extensive. For this reason, I have tested each category individually, whereby I will deal with the live area separately.
The game selection at 21 Casino is enormous and this is mainly due to the fact that the provider cooperates with over 40 renowned providers. Among the better-known software developers are NetEnt, Thunderkick, NextGen, Betsoft and Microgaming. As you would expect, my 21 Casino review also shows that slot machines dominate in terms of numbers. But there are also many other games, such as blackjack, video poker, poker, keno, baccarat and roulette.
Over 50 Live Dealer Games
The provider was also able to convince me in my 21 Casino test in the area of its live casino. Clicking on “Live Casino” in the top menu opens up a wide range of live dealer games. 21 Casino offers over 60 game variants of blackjack, roulette and baccarat and convinced me all along the line.
Like most providers of the online gambling scene, 21 Casino relies on no other provider than Evolution Gaming for its live offer. Experience the classic feeling at the blackjack and roulette tables. Watch the dealers as they deal the cards and the ball makes its way in the cauldron.
Of course, the popular entertainment games are not missing, such as Dream Catcher, Deal or No Deal and Football Studio.
The 21 Casino is available on mobile
I love to gamble, but don’t want to always be sitting at my PC, and I’m sure many of you feel the same way. 21 Casino is aware of this and makes its gaming offer available on mobile for smartphone and tablet. The design of the 21 Casino app is praiseworthy, because it is partly possible to start a game with only two touches on the display.
The technical implementation is a mobile web app or the homepage, which is developed in responsive design. This eliminates the need to download a casino app from the app store. The adjustments are made automatically, so that the mobile game is independent of the operating system. The result of this solution is that all games are available as well as all functions that you know from the desktop version.
21 Casino appeals to all types of players with its limits
With some of the slot machines, a spin can be started with as little as 0.10 euros. With this, 21 Casino appeals more to players who are low-rollers or recreational and hobby players who enjoy real-money play but don’t want to gamble away a fortune or make a larger deposit. However, high rollers also get their money’s worth, as there are numerous games where the limits are correspondingly high.
Players who have claimed a new customer bonus should note an important limit: Because during the fulfillment of the turnover requirements, the stakes may not exceed the 5 euro mark.
My 21 Casino experience with the payout ratios
My 21 Casino experience shows that the provider does not specify the average RTP, but for each game separately the payout ratio is listed. I assume that the payout ratio in the slots area ranges between 92.54 and 98.14%. For table games, the rate is around 99%, while for scratch cards the RTP drops to 76.76%.
However, it can be assumed that the payout rate is fair, as the random number generators are regularly checked and RNG certified. It is just a pity that there are no test certificates from eCOGRA or iTECHLABS. However, the lack of test certificates from independent testing institutes does not mean that fraud and rip-offs are to be expected here.
The cooperation with well-known providers alone speaks for this. Experienced players know that with the games from NetEnt, Microgaming and Co. you are in absolutely safe waters.
With over 40 providers, variety is provided
Even the first glance at the lobby of the 21 Casino shows that the platform presents itself clearly and compactly. All important functions and games can be reached with just a few clicks. Furthermore, my 21 Casino experiences show that there are no superfluous animations and design elements, so you won’t be distracted from the actual gaming action.
The quite short loading times are also striking, as is the display, which works without any problems on all devices. In the lobby, all relevant information about the current welcome bonuses is displayed and it is possible to view the top games.
Speaking of top games! More and more often, casino providers are starting to cooperate with several game providers – and 21 Casino is no exception. Over 40 providers do the honors and thus a varied and exciting entertainment is guaranteed. In addition to the well-known software developers such as NetEnt, Microgaming and Betsoft, there are also games from smaller or lesser-known providers such as Revolver Gaming, 4ThePlayer, Old Skool Studios and Max Win.
21 Casino: Here is a group of iGaming professionals active
21 Casino was founded by a group of casino experts who already have years of experience in the gambling industry. Behind the casino offer is BETPOINT GROUP LIMITED, based in Malta. The company, whose CEO is Karl Wykjmark, is licensed and regulated in Malta and operates six other gambling portals in addition to 21 Casino, such as 21.com, neovegas and eurowinner.
With years of experience, the team knows what players want and have therefore decided to go back to basics so that customers are entertained the way they want to be. In my experience, 21 Casino has succeeded in this in the best possible way.
Company profile: does 21 Casino have experience in the business?
Without a doubt, 21 Casino has enough experience in the business. Before a make-over of the gambling portal took place in 2015, it had already been active as “Twenty One” since the turn of the millennium. The online casino does not have to hide behind the big providers by any means, even if it is not yet that well-known in this country.
That experience is available, shows a look at the bonus promotions. So it starts directly with a 1,000 euro deposit bonus plus 1000 free spins. But also the other actions and promotions show that the provider knows how to keep the players happy.
Extensive help in customer service
Even 21 Casino describes its customer support as “royal”. This naturally made me curious, so I devoted a slightly closer look to them. Overall, there are two ways to contact support: Via live chat and email. The support is available 24/7, 365 days a year. However, according to my 21 Casino experience, the live chat is only available for registered customers.
Otherwise, I can only confirm that the customer service is professional and answers all inquiries in a friendly and competent manner – in German, of course.
Equally 2 licenses provide confidence and security
Meanwhile, it is often the case that an online casino can come up with several licenses. In most cases, however, only one is important, namely the one that confirms that European or German players are playing legally on the gambling portal. 21 Casino has two licenses. On the one hand, the operator itself is regulated and licensed by the Malta Gaming Authority, and on the other hand, there is also a gambling license from the government of Curacao. Thus, no one has to worry about the seriousness and trustworthiness.
The 21 Casino convinces in many areas
At 21 Casino you can choose from games from over 40 software developers as well as an excellently positioned live casino. Play around the clock lots of slots, jackpot slots and modern table and card games. It is a pity that there is no VIP program, but this is made up for by the variety of daily promotions, such as the reward for all players every week, regardless of win or loss.
Also worth mentioning is the lucrative welcome bonus. This bonus brings up to 1000 euros extra to the player’s account plus 1000 free spins as soon as you have made your first deposit after registration.
Even though there is no VIP program, there is the possibility to collect points that can be exchanged for 5 euros from 1000 counters. This promotion is especially interesting for the “frequent players”. More about the actions and promotion can be found in the emails from 21 Casino. In my experience, it is worthwhile either to subscribe to this or to keep an eye on the player account regularly.
Conclusion: 21 Casino not the biggest provider on the market, but…
…can shine with a large number of well-known providers, with which a variety of current slots and popular casino classics are available for selection. The Live Casino convinces with the large selection provided by Evolution Gaming, so fans of “real” casino games will also get their money’s worth. The bonus offer is extensive and offers lucrative promotions. The customer service is also very convincing and there is no criticism in terms of security and seriousness.
Basically, there is no reason to criticize, because 21 Casino presented itself convincingly in my test. If one had to criticize something, then this would possibly be the lack of indication of the average RTP as well as the lack of test certificates from independent testing institutes. However, this approach is now common in the industry and therefore not a negative point. Moreover, it is not a reason to assume fraud or rip-off here.
In the end, 21 Casino is excellent in my opinion, for newcomers and long-established players alike.
FAQ – frequently asked questions and answers
I have taken a close look at 21 Casino for you and have made an effort to provide you with all the relevant information. Below is a FAQ section where I try to answer the most frequently asked questions about 21 Casino.
Certainly, the games at 21 Casino are also available in free demo mode. This means that virtual money is used here, which is provided by the casino. Thus, the slot machines, table and card games can be tried out without their own financial risk. Only the live games are excluded from this.
Are payment options excluded from the bonus offers?
Yes, no payment methods are excluded when claiming a bonus. That is, according to my Casino 21, you can use any payment option.
What payment options are available?
As soon as the registration is done, the available payment methods can be viewed in the cashier area. In my experience, MasterCard, NETELLER, Skrill and Trustly are available to choose from, in addition to Visa debit/credit cards.
Does 21 Casino perform account verification?
Yes, as a licensed real money casino operator, 21 Casino must ensure that the information provided during registration is true. For this purpose, documents such as identification documents must be sent in as well as a consumer statement. All data is kept confidential and is only requested so that the operator can fulfill its regulatory requirements.