20 Bet is, as the name suggests, first and foremost a bookmaker. But besides sports betting, the operator, TechSolutions Group, has been coming up with a thoroughly competitive casino offer since September 1, 2020.
The promotions are particularly attractive: In addition to the 100 percent deposit bonus for new customers, there is a 50% “second deposit bonus”, as the providers call it themselves. This sounds funny, but the bottom line is that it is very generous. On top of that, existing customers at 20 Bet are regularly rewarded for their loyalty with promotions, such as Friday Reload or the VIP program.
While our experiences so far mainly reveal a need for improvement in customer service (e.g. no German live chat support), the online casino convinces in the area of payment transactions across the board! A large selection of different payment options, quick and fee-free processing of withdrawal requests ensure good scores in this test category.
This also applies to the gaming offer, which definitely surprised our team: Among the more than 60 providers in the portfolio, there were developers that were “exotic” even for us, in addition to big players like NetEnt or Evolution. That makes 20 Bet stand out from the often uniform crowd.
Our experience with 20 Bet: Detailed Review
Especially with a new brand, we test with a very special rigor. All in all, 20 Bet is already very competitive and provides a breath of fresh air in some areas. As with all providers, there are a few weak points or areas to improve in the casino.
1.) The odds at 20 Bet Casino
Of course, odds and especially payout rates play an elementary role in the online casino. While there is no average RTP information per month for the entire portfolio, the detailed test shows relatively well that 20 Bet effortlessly manages to keep up with better-known companies, such as Leo Vegas, in this area. This is particularly clear from the following examples.
- Starburst: After opening the slot, 20 Bet displays an RTP of 96.09% for NetEnt Starburst. This corresponds to the usual average for slot machines of the company and testifies to seriousness.
- Gonzo’s Quest Megaways: Here, the win rate, also called the theoretical payout rate, is 94.66% – a value that is also convincing in view of the existing 117,649 winning ways.
- Valley of the Gods: The Yggdrasil Gaming game is also very popular due to its gaming features, especially since we are dealing with an absolutely renowned provider here. The RTP is 96.2%, although up to 3,125 winning ways can be expected this time as well.
2.) The 20 Bet Casino game offer
The casino is very extensive with more than 4,000 gaming options from over 60 providers. Among them are of course the big names like NetEnt, Elk Studios, GameArt or Big Time Game to name just a few.
Despite the large selection, the operators have managed to divide the 20 Bet game offer into clear categories.
Distinguished between the following categories in the main casino:
- New games
- Bonus purchase
- Slot machine
Quantity and quality of slot machines and virtual classics are convincing. Sometimes we have experienced loading jams while playing, but these were usually short-lived.
From our point of view, there is one very big plus point: 20 Bet is one of the casinos without limits. Due to the Curacao license, the operator currently waives a limit of 1 euro per spin and the 1,000 euro deposit limit in Germany as well.
3.) Live games at 20 Bet Casino
Of course, 20 Bet is not the first provider to make live tables available to its customers. However, players residing in Germany had to realize at the end of 2020 that quite a few casino sites have removed the live offer. Here, 20 Bet is a good alternative! Because customers still have the opportunity to gamble against real dealers at real tables.
With Evolution Gaming, live games from one of the best-known providers can be found in the 20 Bet Live portfolio. However, the company has not only pounced on one software manufacturer, but rather relies on various, even lesser-known developers – even those that only real insiders in the industry have heard of.
Among them are
- Pragmatic Play
- Lucky Streak and
In terms of versatility, including betting options and game features, all three brands give each other nothing. They are all on a similarly high level. It goes without saying that variable betting spreads are available.
4.) Deposits and withdrawals to the customer account
The first step to successfully deposit at 20 Bet is to open an account. After logging in, the link to make a deposit is located in the upper right corner of the website.
In addition to well-known payment methods such as Sofortüberweisung, EcoPayz, credit card payment or instant banking, additional payment options are available at 20 Bet. Especially interesting and innovative is the fact that 20 Bet Casino accepts various cryptocurrencies. Not only can you pay with Bitcoin, but also with alternatives like Litecoin or Ethereum.
ATTENTION: If you choose a cryptocurrency to top up your customer account, you will not be able to claim the tested bonus offers.
Other payment service providers to choose from are lesser-known providers like Jeton and Perfect Money.
Limits for the deposit
In principle, a deposit of 10€ or more is sufficient. Do not forget: For the new customer bonus, one qualifies only from 20 euros.
As already briefly mentioned, the deposit limit of 1,000 euros, which has meanwhile been introduced at many German online casinos, does not apply. At 20 Bet, you can still make higher deposits. Depending on the chosen method, up to 100,000 euros.
Duration of the deposit
Deposits are processed very quickly at 20 Bet. The span ranges from a few seconds to a maximum of 24 hours and depends on the selected payment method.
Those who are in a particular hurry and want to play immediately should resort to e-wallets. This is because transactions are usually made immediately, and only in a few exceptional cases does it take up to a maximum of 15 minutes for the amount to be credited to the customer’s account.
The processing of payment orders for cryptocurrencies and card payments can take somewhat longer. Casino operators cite up to 24 hours as the maximum processing time. In fact, our tests have shown that deposits are usually processed much faster.
How reliably does 20Bet process winnings withdrawals?
With regard to withdrawal requests, our experience with 20Bet has been quite positive and we have found the casino to be very reliable.
We are particularly positive about the fact that 20Bet is a provider with a non-sticky bonus. This means that after playing through the deposit amount once, there is always the possibility to withdraw the existing balance. However, bonus funds as well as resulting winnings are forfeited in case of premature withdrawal. This is a common procedure for non-sticky offers in the gambling industry and therefore should not be seen as a disadvantage.
When making a 20 Bet deposit, you should already take into account that withdrawals have to be made using the same method that was chosen when making the deposit.
Withdrawal limits at 20 Bet
Minimum amount for the withdrawal of winnings is 10 euros. In addition, when claiming various bonus offers, there are limits on the withdrawal amount of winnings obtained with just such bonus amounts. In any case, we recommend paying attention to the respective terms and conditions to which bonuses are linked.
An important detail can be found in the terms and conditions of the gambling site and becomes relevant for customers who have achieved higher winnings and want to pay them out: Namely, if the amount exceeds 4,000 euros, 20 Bet pays out in installments.
- 4.000 Euro per day
- 10.000 Euro per week
- 40.000 Euro per month
Processing time for withdrawal requests.
Basically, 20 Bet works in a customer-oriented and fast manner. E-wallet withdrawals take a maximum of 12 hours, cryptocurrencies within 24 hours. Withdrawals with credit or debit cards are somewhat slower. Here, you have to reckon with up to 7 business days.
5.) The customer service at 20 Bet Casino
Good advice costs players nothing at 20 Bet Casino and can be obtained through the following channels:
- Live Chat
- Contact form
The fastest way to get an answer, in our view, is the 20 Bet live chat, as in our tests it usually took less than a minute for a member of staff to be present in the virtual chat room. However, this currently requires you to be proficient in English, as the company does not currently work with a German-speaking support team.
We wanted to know exactly, of course, and nevertheless also asked questions simply in German. However, the response was slow (often around five minutes) and the information was not always helpful.
An alternative is the service by e-mail. It is sufficient to send a short message to email@example.com if questions arise about the bonus, payments or the like. The response time here was actually always far below the 24 hours communicated by the provider.
Unfortunately, the problem with communication remains the same and 20 Bet definitely has a lot of room for improvement when it comes to customer service!
The same applies to the FAQ section, which is available and briefly answers the most important questions. However, competitors have invested much more love and time here.
Another point deduction is also due to the fact that 20 Bet sometimes does not have a hotline at all.
6.) The 20 Bet Casino App
Whether slots, live tables or sports betting – all products offered are open to customers on the go. Unlike some competitors who provide download apps, 20Bet relies on a mobile website based on HTML5. This promises simple handling, smooth loading times, and a similarly large selection of gaming options as experienced on the desktop.
In order to play at 20Bet mobile, it is therefore sufficient to open the browser and enter the URL. You can log in with the same login data you use on the desktop. No separate accounts are required, and depositing also works reliably on the go.
One striking feature is that when you start the registration process via a mobile device, “Sports” and the sports betting welcome bonus appear as preselections. To get to the casino offer, you have to “fight your way through” a bit, or click and switch to “Casino” before registering in any case.
This circumstance is due to the fact that 20 Bet had sports betting as the main product, or at least as the first product in the offer. Otherwise, however, the registration is very easy and takes place in 3 steps.
7.) The new customer bonus at 20 Bet Casino
New customers can claim a 100% bonus up to a maximum of 120 euros on the first deposit at 20 Bet. The 20Bet bonus credit must be actively applied for and is available from the minimum amount of 20 euros.
In addition, you will receive a total of 120 free spins for the slot “Elvis Frog in Vegas”. In contrast to the bonus amount, the free spins are credited at intervals of 24 hours and in 4 stages of 30 spins each.
The following bonus conditions are to be observed in any case
- There is a maximum stake of 5 euros per spin.
- First is played with the real money, then with the bonus
- The bonus must be played through 40 times
- If the bonus is cancelled at the request of the customer, the bonus money and winnings are forfeited.
A special feature at 20 Bet is the fact that there is not only the first new customer bonus, but a second deposit bonus. This amounts to 50% and is limited to a maximum of 100 euros. So, to take advantage of the full contribution, you would have to load the account with 200 euros the second time. In addition, there are again free spins: 50 Great Rhino Free Spins. (this time in 2 partial credits).
Other promotions at 20 Bet.
In addition to the new customer bonus, however, the offer for existing customers at the casino of 20 Bet is also lush. Every Friday you can secure a reload bonus of 50 percent up to a maximum of 100 euros. When participating in the VIP program, there are a total of 30 levels to reach and, in addition to free spins, up to € 100,000 beckon as the main prize. If desired, 20 Bet VIPs can be looked after by a personal contact person.
There is a small downer for friends of table games and live casino: These do not count towards fulfilling the bonus requirements!
8.) Security: how serious is 20 Bet?
20BET is a brand of TechSolution Group N.V., based in Curacao. As the name suggests, the focus was mainly on sports betting in the early days of the brand. And the TechSolution Group is no stranger to insiders: Because with 22Bet, they already operate another, quite successful betting platform. With September 1, 2020, the starting signal was given for the casino offer of 20 Bet.
Interesting detail: The gambling site is represented by TechSolutions (CY) Group Limited, which is based in Cyprus.
On a positive note from our point of view, 20 Bet has been part of the Playamo Group since 2020, which includes brands we tested such as Woo Casino or Bet Amo.
A look at the 20 Bet archive.
An official license to operate a casino was granted by the authorities in Curacao already on November 16, 2018, and in June 2019 the domain was still for sale for $24,995 US. Basically, however, the website itself has been around for much longer. We find the first traces in May 2008, at that time, however, there was no gambling offer to be found under 20bet.com, but the site informed readers about current sports events. The path to the bookmaker and later also to the online casino did not lead straight ahead, but via detours.
And because the casino site is so virgin, there are currently, for example, only a few player experiences in the relevant forums. At the time of our first tests, there was no entry at all on the well-known Askgamblers site. However, since mainly negative experiences are shared, we also take this as an indication that the provider has definitely attracted positive attention from players so far.
The transmission of personal and sensitive data at 20 Bet Casino complies with common standards and is SSL-encrypted. In addition, the operator adheres to the provisions of the EU’s basic data protection regulation.
Our conclusion in the 20 Bet Casino test
Those who are looking for an established provider in the industry should choose another casino. Those players who want to try something new and still attach importance to security, are in the 20 Bet Casino spot on: a large selection of slots and table games including a live casino awaits. The whole thing with a mix of games from well-known developers as well as interesting underdogs.
Although the roots lie in the sports betting sector, the young casino section of the site is modern, tidy and impresses with its simple handling – especially the mobile app works very easily.
In addition to common payment methods, 20 Bet accepts not only Bitcoins, but also a wide variety of cryptocurrencies for deposits and withdrawals. And it does so without the 1,000 euro deposit limit, which is annoying for many customers.
In our tests, 20 Bet can keep up well with the competition in almost all areas – one exception is the customer support, which still needs improvement. In some aspects, such as the bonus or the game selection, 20BET, as a newcomer, is even ahead of the established brands!